Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 11 replies
  • Subscribers 1 subscriber
  • Views 19664 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Windows Error 0x80041f08 When Uninstalling 9.5

jasonbrice

Hi All,

I am attempting to upgrade a number of installations from 9.5 to 10.0. One Windows 7 Enterprise machine is throwing errors when the install package attenpts to uninstall 9.5. 

error 0x80041f08

Any advice on how to proceed?

Thanks,

Jason

:39389


This thread was automatically locked due to age.
Parents
  • 0

    Here is the previous instance of return value 3:

    MSI (s) (40:F0) [15:31:23:408]: Note: 1: 1402 2: UNKNOWN32\BHOManagement.BHOManager.1 3: 2
    MSI (s) (40:F0) [15:31:23:408]: Note: 1: 1402 2: UNKNOWN32\BHOManagement.BHOManager 3: 2
    MSI (s) (40:F0) [15:31:23:408]: Executing op: RegProgIdInfoUnregister(ProgId=BHOManagement.WebScanningProcessorFac.1,ClsId={CBF2C689-09FC-48E8-8AB7-2B1D33A6FD25},,Description=WebScanningProcessorFactory Class,,,VIProgId=BHOManagement.WebScanningProcessorFacto,VIProgIdDescription=WebScanningProcessorFactory Class,,)
    MSI (s) (40:F0) [15:31:23:409]: Note: 1: 1402 2: UNKNOWN32\BHOManagement.WebScanningProcessorFac.1 3: 2
    MSI (s) (40:F0) [15:31:23:409]: Note: 1: 1402 2: UNKNOWN32\BHOManagement.WebScanningProcessorFacto 3: 2
    MSI (s) (40:F0) [15:31:23:409]: Executing op: ActionStart(Name=RemoveShortcuts,Description=Removing shortcuts,Template=Shortcut: [1])
    MSI (s) (40:F0) [15:31:23:409]: Executing op: SetTargetFolder(Folder=23\Sophos\Sophos Endpoint Security and Control\)
    MSI (s) (40:F0) [15:31:23:415]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
    MSI (s) (40:F0) [15:31:23:415]: Executing op: ShortcutRemove(Name=VISITW~1.COM|Visit www.sophos.com)
    MSI (s) (40:F0) [15:31:23:420]: Verifying accessibility of file: Visit www.sophos.com.lnk
    MSI (s) (40:F0) [15:31:23:421]: Using source file security for destination.
    MSI (s) (40:F0) [15:31:23:440]: Note: 1: 2318 2:
    MSI (s) (40:F0) [15:31:23:442]: Executing op: ShortcutRemove(Name=SOPHOS~1|Sophos Endpoint Security and Control)
    MSI (s) (40:F0) [15:31:23:447]: Verifying accessibility of file: Sophos Endpoint Security and Control.lnk
    MSI (s) (40:F0) [15:31:23:447]: Using source file security for destination.
    MSI (s) (40:F0) [15:31:23:463]: Note: 1: 2318 2:
    MSI (s) (40:F0) [15:31:23:467]: Executing op: ActionStart(Name=RevealMSXML4,,)
    MSI (s) (40:F0) [15:31:23:469]: Executing op: CustomActionSchedule(Action=RevealMSXML4,ActionType=1025,Source=BinaryData,Target=RevealMSXML4,)
    MSI (s) (40:BC) [15:31:23:476]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI3108.tmp, Entrypoint: RevealMSXML4
    MSI (s) (40:F0) [15:31:23:507]: Executing op: ActionStart(Name=RemoveSAVI,,)
    MSI (s) (40:F0) [15:31:23:508]: Executing op: CustomActionSchedule(Action=RemoveSAVI,ActionType=1025,Source=BinaryData,Target=RemoveSAVI,CustomActionData=C:\Program Files (x86)\Sophos\Sophos Anti-Virus\)
    MSI (s) (40:AC) [15:31:23:514]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI3129.tmp, Entrypoint: RemoveSAVI
    MSI (s) (40:F0) [15:31:23:551]: Executing op: ActionStart(Name=UninstallBootDriver64Vista,,)
    MSI (s) (40:F0) [15:31:23:552]: Executing op: CustomActionSchedule(Action=UninstallBootDriver64Vista,ActionType=1058,Source=C:\Windows\SysWOW64\,Target=C:\Program Files (x86)\Sophos\Sophos Anti-Virus\NATIVE.EXE /lhu "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SOPHOSBOOTDRIVER.INF",)
    MSI (s) (40:F0) [15:31:23:555]: Note: 1: 1721 2: UninstallBootDriver64Vista 3: C:\Windows\SysWOW64\ 4: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\NATIVE.EXE /lhu "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SOPHOSBOOTDRIVER.INF"
    MSI (s) (40:F0) [15:31:23:556]: Product: Sophos Anti-Virus -- Error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: UninstallBootDriver64Vista, location: C:\Windows\SysWOW64\, command: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\NATIVE.EXE /lhu "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SOPHOSBOOTDRIVER.INF"

    MSI (s) (40:F0) [15:31:23:567]: User policy value 'DisableRollback' is 0
    MSI (s) (40:F0) [15:31:23:567]: Machine policy value 'DisableRollback' is 0
    Action ended 15:31:23: InstallFinalize. Return value 3.

    Thanks,

    Jason

    :39679
Reply
  • 0

    Here is the previous instance of return value 3:

    MSI (s) (40:F0) [15:31:23:408]: Note: 1: 1402 2: UNKNOWN32\BHOManagement.BHOManager.1 3: 2
    MSI (s) (40:F0) [15:31:23:408]: Note: 1: 1402 2: UNKNOWN32\BHOManagement.BHOManager 3: 2
    MSI (s) (40:F0) [15:31:23:408]: Executing op: RegProgIdInfoUnregister(ProgId=BHOManagement.WebScanningProcessorFac.1,ClsId={CBF2C689-09FC-48E8-8AB7-2B1D33A6FD25},,Description=WebScanningProcessorFactory Class,,,VIProgId=BHOManagement.WebScanningProcessorFacto,VIProgIdDescription=WebScanningProcessorFactory Class,,)
    MSI (s) (40:F0) [15:31:23:409]: Note: 1: 1402 2: UNKNOWN32\BHOManagement.WebScanningProcessorFac.1 3: 2
    MSI (s) (40:F0) [15:31:23:409]: Note: 1: 1402 2: UNKNOWN32\BHOManagement.WebScanningProcessorFacto 3: 2
    MSI (s) (40:F0) [15:31:23:409]: Executing op: ActionStart(Name=RemoveShortcuts,Description=Removing shortcuts,Template=Shortcut: [1])
    MSI (s) (40:F0) [15:31:23:409]: Executing op: SetTargetFolder(Folder=23\Sophos\Sophos Endpoint Security and Control\)
    MSI (s) (40:F0) [15:31:23:415]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
    MSI (s) (40:F0) [15:31:23:415]: Executing op: ShortcutRemove(Name=VISITW~1.COM|Visit www.sophos.com)
    MSI (s) (40:F0) [15:31:23:420]: Verifying accessibility of file: Visit www.sophos.com.lnk
    MSI (s) (40:F0) [15:31:23:421]: Using source file security for destination.
    MSI (s) (40:F0) [15:31:23:440]: Note: 1: 2318 2:
    MSI (s) (40:F0) [15:31:23:442]: Executing op: ShortcutRemove(Name=SOPHOS~1|Sophos Endpoint Security and Control)
    MSI (s) (40:F0) [15:31:23:447]: Verifying accessibility of file: Sophos Endpoint Security and Control.lnk
    MSI (s) (40:F0) [15:31:23:447]: Using source file security for destination.
    MSI (s) (40:F0) [15:31:23:463]: Note: 1: 2318 2:
    MSI (s) (40:F0) [15:31:23:467]: Executing op: ActionStart(Name=RevealMSXML4,,)
    MSI (s) (40:F0) [15:31:23:469]: Executing op: CustomActionSchedule(Action=RevealMSXML4,ActionType=1025,Source=BinaryData,Target=RevealMSXML4,)
    MSI (s) (40:BC) [15:31:23:476]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI3108.tmp, Entrypoint: RevealMSXML4
    MSI (s) (40:F0) [15:31:23:507]: Executing op: ActionStart(Name=RemoveSAVI,,)
    MSI (s) (40:F0) [15:31:23:508]: Executing op: CustomActionSchedule(Action=RemoveSAVI,ActionType=1025,Source=BinaryData,Target=RemoveSAVI,CustomActionData=C:\Program Files (x86)\Sophos\Sophos Anti-Virus\)
    MSI (s) (40:AC) [15:31:23:514]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI3129.tmp, Entrypoint: RemoveSAVI
    MSI (s) (40:F0) [15:31:23:551]: Executing op: ActionStart(Name=UninstallBootDriver64Vista,,)
    MSI (s) (40:F0) [15:31:23:552]: Executing op: CustomActionSchedule(Action=UninstallBootDriver64Vista,ActionType=1058,Source=C:\Windows\SysWOW64\,Target=C:\Program Files (x86)\Sophos\Sophos Anti-Virus\NATIVE.EXE /lhu "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SOPHOSBOOTDRIVER.INF",)
    MSI (s) (40:F0) [15:31:23:555]: Note: 1: 1721 2: UninstallBootDriver64Vista 3: C:\Windows\SysWOW64\ 4: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\NATIVE.EXE /lhu "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SOPHOSBOOTDRIVER.INF"
    MSI (s) (40:F0) [15:31:23:556]: Product: Sophos Anti-Virus -- Error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: UninstallBootDriver64Vista, location: C:\Windows\SysWOW64\, command: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\NATIVE.EXE /lhu "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SOPHOSBOOTDRIVER.INF"

    MSI (s) (40:F0) [15:31:23:567]: User policy value 'DisableRollback' is 0
    MSI (s) (40:F0) [15:31:23:567]: Machine policy value 'DisableRollback' is 0
    Action ended 15:31:23: InstallFinalize. Return value 3.

    Thanks,

    Jason

    :39679
Children
No Data