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Windows Error 0x80041f08 When Uninstalling 9.5

jasonbrice

Hi All,

I am attempting to upgrade a number of installations from 9.5 to 10.0. One Windows 7 Enterprise machine is throwing errors when the install package attenpts to uninstall 9.5. 

error 0x80041f08

Any advice on how to proceed?

Thanks,

Jason

:39389


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  • 0

    Hi Christian,

    I have grabbed the Sophos Anti-Virus Uninstall log.txt (about 11Mb). There was no log in \ProgramData\Sophos\AutoUpdate\Logs. I searched "Return value 3" and there were two instances. What should I be looking for now?

    Thanks,

    Jason

    :39621
Reply
  • 0

    Hi Christian,

    I have grabbed the Sophos Anti-Virus Uninstall log.txt (about 11Mb). There was no log in \ProgramData\Sophos\AutoUpdate\Logs. I searched "Return value 3" and there were two instances. What should I be looking for now?

    Thanks,

    Jason

    :39621
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