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Insufficient privileges

nickm

Hi,

I'm running Sophos 9 standalone.

I started getting this, irrespective of the user account on this machine:

"You do not have sufficient privileges to run the Sophos Anti-Virus main application.
You are not a member of one of the Sophos groups. In order to be able to launch this application, you must be a member of SophosAdministrator, SophosPowerUser or SophosUser group. Please contact the Administrator."

I've looked at the relevant knowledge base article, but there seems to be nothing obvious I can do to fix this.  I can't assign users to the sophos groups on a standalone, can I?

I'm a bit concerned that this may be associated with an install of Chrome today, which won't run anymore.  Windows security center doesn't think that Sophos is running anymore, but the system tray icon is present, and seems to show update action.

I have downloaded and re-installed Sophos, but with the same result.

Any idea what is going on?  Sorry if I'm doing something daft here!

Nick

:2159


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  • 0

    Hi Christian,

    Thanks for your help.

    I will read it, this will be the official way.

    We use the standalone version and update via internal website.

    In the meantime I found an old method for use after loading an image:

    del "C:\ProgramData\Sophos\AutoUpdate\Cache\savxp\cidsync.upd"

    MsiExec.exe /i "C:\ProgramData\Sophos\AutoUpdate\Cache\savxp\Sophos Anti-Virus.msi" REINSTALL=ALL REINSTALLMODE=voums UPDATEDRIVERS=0 /l*v %temp%\msi.log /qb

    But your method will be better....

    Regards,

    Wouter

    :12553
Reply
  • 0

    Hi Christian,

    Thanks for your help.

    I will read it, this will be the official way.

    We use the standalone version and update via internal website.

    In the meantime I found an old method for use after loading an image:

    del "C:\ProgramData\Sophos\AutoUpdate\Cache\savxp\cidsync.upd"

    MsiExec.exe /i "C:\ProgramData\Sophos\AutoUpdate\Cache\savxp\Sophos Anti-Virus.msi" REINSTALL=ALL REINSTALLMODE=voums UPDATEDRIVERS=0 /l*v %temp%\msi.log /qb

    But your method will be better....

    Regards,

    Wouter

    :12553
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