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Insufficient privileges

nickm

Hi,

I'm running Sophos 9 standalone.

I started getting this, irrespective of the user account on this machine:

"You do not have sufficient privileges to run the Sophos Anti-Virus main application.
You are not a member of one of the Sophos groups. In order to be able to launch this application, you must be a member of SophosAdministrator, SophosPowerUser or SophosUser group. Please contact the Administrator."

I've looked at the relevant knowledge base article, but there seems to be nothing obvious I can do to fix this.  I can't assign users to the sophos groups on a standalone, can I?

I'm a bit concerned that this may be associated with an install of Chrome today, which won't run anymore.  Windows security center doesn't think that Sophos is running anymore, but the system tray icon is present, and seems to show update action.

I have downloaded and re-installed Sophos, but with the same result.

Any idea what is going on?  Sorry if I'm doing something daft here!

Nick

:2159


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  • 0

    Hi,

    We also have this problem: after a pc got a Ghost-image users have no privileges to run the Sophos Application.

    I had a look in C:\ProgramData\Sophos\Sophos Anti-Virus\Config\machine.xml.

    PsGetsid.exe gives different numbers on the 3 usergroups.

    When I update the XML-file with these numbers and reboot the workstation the original values are stored in the XML-file!

    Do you have a solution for this problem (other then installation after Ghost)?

    (We make use of Windows 7 and a new Ghost Walker, with XP and the previous Ghost Walker there was no problem.)

    :12545
Reply
  • 0

    Hi,

    We also have this problem: after a pc got a Ghost-image users have no privileges to run the Sophos Application.

    I had a look in C:\ProgramData\Sophos\Sophos Anti-Virus\Config\machine.xml.

    PsGetsid.exe gives different numbers on the 3 usergroups.

    When I update the XML-file with these numbers and reboot the workstation the original values are stored in the XML-file!

    Do you have a solution for this problem (other then installation after Ghost)?

    (We make use of Windows 7 and a new Ghost Walker, with XP and the previous Ghost Walker there was no problem.)

    :12545
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