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Gnarly install issue

I'm running into an install issue when using "Protect Computers" to install Sophos on new clients. The management console and server are on Windows 2003. The new clients are XP. We were able to use Protect Computers in the past on these clients, but something's changed...

We are now getting the dreaded error 00000034 back from the client whenever we try to "Protect Computers". If I log in to the client using the credentials given in the Protect Computers wizard, I can browse to the install location fine, and I can even install Sophos on the client manually from that location. Share permissions and NTFS permissions all look fine.

The potential issue here is that this is all going on on a DoD classified network, so it's possible that one of the security settings set by the GPO is blocking things somehow. But I'm stymied by not knowing just how Sophos is attempting the install, and also by the fact that there are no other warnings or errors popping up (nothing in the Sophos logs, and nothing in the Security events log).

Any ideas on this would be quite welcome. Sophos is running fine on our unclassified network, it's just on the secure one that we are having issues.

:16013


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  • jak: Your suggestion led me right to the correct answer, but it was completely different from the direction I had been looking.

    I had the Initial Install Source set to "\\server\SophosUpdate\CIDs\S000\SAVSCFXP". When I grabbed the scheduled task to look at the properties (had to be quick since it disappeared in about two seconds!) I saw that it was trying to go to "\\server\SophosUpdate\CIDs\S000\SAVSCFXP \CIDs\S000\SAVSCFXP ". Obviously I needed to stop after "SophosUpdate" and let the installer add the rest.

    So simple it's almost embarassing!

    :16019
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  • jak: Your suggestion led me right to the correct answer, but it was completely different from the direction I had been looking.

    I had the Initial Install Source set to "\\server\SophosUpdate\CIDs\S000\SAVSCFXP". When I grabbed the scheduled task to look at the properties (had to be quick since it disappeared in about two seconds!) I saw that it was trying to go to "\\server\SophosUpdate\CIDs\S000\SAVSCFXP \CIDs\S000\SAVSCFXP ". Obviously I needed to stop after "SophosUpdate" and let the installer add the rest.

    So simple it's almost embarassing!

    :16019
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