0x80041f09 Error on Setup

Question

I have one workstation that will not install Sophos. It is Windows XP Pro 32bit, all current patches, and we JUST uninstalled Sunbelt VIPRE security.

I start the install, and part way through, it backs off the install and throws error 0x80041f09 - contact network admin (me).

I have tried all the KB articles from sophos, including checking registry permissions, rebooting, re-registering MSInstaller (per sophos AND microsoft instructions), checked credentials, logged on a network AND local admin to run the install - all to no avail.

I have scoured the registry and deleted any keys the reference sophos. I've rebooted many times, tried as multiple users (with admin rights) to install this. Checked the system and application logs in windows and all I get are "inspecific installer errors" that lead nowhere.

Any help?

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w3solutions · Accepted Answer

Hi,

Found out that this error occurs when windows updates or other MSI packages are being installed on the background. The Windows Installer is not available on that moment and thus your SAV setup fails.

Check Task manager to verify whether msiexec or something else is active and eventually reboot the system or stop automatic updates.

rgds

Tom