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SEC missing computer details and unable to apply policies

CFB

We recently had a hard drive failure on our Windows 2003 Sophos Enterprise Console 4.5 server and discovered that our backup was corrupt.  The server has been rebuilt (same host/doman and IP address) and I've installed SEC 4.7.

Existing client computers are unable to pickup definition updates.  I can see them SEC, but am not able to not collect computer details or send them policies (greyed out).

On one client computer I uninstalled the Antivirus, Updater and Management components, restarted, then reinstalled using a command line to the Sophos server share.  It is able to pickup updates, but no computer details are showing and I am unable to send it policies.

Windows Group Policy is opening the three standard Sophos ports (UDP & TCP) on the client computers.

:15357


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    Hello Colin,

    telnet IPOfServer 8192 is supposed to work - on the server you should see (using for example TCPView) RouterNT.exe listening on ports 8192-8194 so the telnet service is not required. If you can't get a connection using the IP then the request is blocked somewhere on the way. Note that the Win7 firewall has both IN and OUT rules and can't be controlled with a GPO set on the server. As a quick test I suggest you just turn off the firewall on the client.

    Christian

    :15673
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  • 0

    Hello Colin,

    telnet IPOfServer 8192 is supposed to work - on the server you should see (using for example TCPView) RouterNT.exe listening on ports 8192-8194 so the telnet service is not required. If you can't get a connection using the IP then the request is blocked somewhere on the way. Note that the Win7 firewall has both IN and OUT rules and can't be controlled with a GPO set on the server. As a quick test I suggest you just turn off the firewall on the client.

    Christian

    :15673
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