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Certificate Manager Service Stopped, fffffffd error

Jase

Notice the Sophos Certificate Manager service has stopped. When I attempt to start the service, after 1-2sec, the service stops by itself . Do I need to reinstall SEC?

Secondly I notice on the console, it is showing error: fffffffd. This happen when I reformat the server and reinstall SEC. All other client which was previously protect and managable are now showing this error. I suspect the certificate the server has is different from the client's. Is there a way to enable the server to use back the old certificates?

If you need any log file, please let me know.

:19151


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    hi,

    That would suggest the the cert of the certification manager is wrong:

    E.g. The key:

    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\Certification Manager\MessengerStore \pkc

    I would suggest:

    1. Export the key:

    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos \

    to be safe,  then delete:

    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\Certification Manager\MessengerStore \pkc

    and

    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\Certification Manager\MessengerStore \pkp

    2. Run the exe:

    \Program Files [(x86)]\Sophos\Enterprise Console \ServerInit.exe

    That should recreate the deleted keys but not change the certs as cac should be the same.

    3. Restart the Sophos services.

    I hope that helps.  If not you can just re-import the backup and you're no worse off :)

    Regards,

    Jak

    :19165
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  • 0

    hi,

    That would suggest the the cert of the certification manager is wrong:

    E.g. The key:

    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\Certification Manager\MessengerStore \pkc

    I would suggest:

    1. Export the key:

    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos \

    to be safe,  then delete:

    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\Certification Manager\MessengerStore \pkc

    and

    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\Certification Manager\MessengerStore \pkp

    2. Run the exe:

    \Program Files [(x86)]\Sophos\Enterprise Console \ServerInit.exe

    That should recreate the deleted keys but not change the certs as cac should be the same.

    3. Restart the Sophos services.

    I hope that helps.  If not you can just re-import the backup and you're no worse off :)

    Regards,

    Jak

    :19165
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