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Upset about Sophos Update politics

Georg_Leitner

hi,

i have to say, that i'm currently very upset with sophos update policy. First of all, there are problems with windows 8 / 8.1 which were fixed in february, but sophos does not deliver the necessary updates to the paying customers (small business license). then, they said april for the 10.3.7 and now it's mid to end may, and 10.3.7 is nowhere to be seen.

Also a complain about the small business "license". i can understand, that sophos wants to distinguish between different paying tiers. but the thing is, if there is a problem, and it gets fixed by sophos (windows 8 / 8.1 problem) then it has to be delivered to every paying customer, not only to the customers with higher license. so the best would be, that sophos allows again the recommended and preview for every customer, but only older versions to the customers with the higer licenses.

i know this forum is not closly monitored by sophos guys, but i wanted to get my rising frustration out somewhere.

greets

georg

:49972


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  • 0

    Thank you all for the reply. As i said, i can understand some points of sophos why this is done. But for me, as customer, it is a key for satisfaction, that my problems get fixed. as i said in my fist post, we have problems with windows 8 / 8.1 Yes, these two windows version are not as common as w7, but cannot be left out, especially if used for tablets. and the problem found here: http://www.sophos.com/en-us/support/knowledgebase/120182.aspx is a critical problem and has to be fixed asap in all versions of sophos. recommended or preview doesn't matter.

    we have devices with w8 and w8.1 where on one hand a driver does not work as expected and additionally software, which also does not work because of this problem. and i'm waiting since february for a fix and the rollout was delayed, and now the rollout is here and gets longer and longer ...

    Georg

    :50016
Reply
  • 0

    Thank you all for the reply. As i said, i can understand some points of sophos why this is done. But for me, as customer, it is a key for satisfaction, that my problems get fixed. as i said in my fist post, we have problems with windows 8 / 8.1 Yes, these two windows version are not as common as w7, but cannot be left out, especially if used for tablets. and the problem found here: http://www.sophos.com/en-us/support/knowledgebase/120182.aspx is a critical problem and has to be fixed asap in all versions of sophos. recommended or preview doesn't matter.

    we have devices with w8 and w8.1 where on one hand a driver does not work as expected and additionally software, which also does not work because of this problem. and i'm waiting since february for a fix and the rollout was delayed, and now the rollout is here and gets longer and longer ...

    Georg

    :50016
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