Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 6 replies
  • Subscribers 3 subscribers
  • Views 16799 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Netsupport School

DanielWest

Hi

I am having trouble with Sophos Antivirus and NetSupport School. I have NetSupport School running in a classroom. There is 14 student machines and 1 tutor machine. The tutor machine has Netsupport School Tutor installed and the student machines have NetSupport School Client installed. The Tutor machine connects to the student machines for classroom management purposes.

Now this all worked fine untill we installed Sophos Antivirus on all student and tutor machines, after that the Tutor machines can not connect to the student machines. I have tried adding exceptions the the NetSupport School applications, disabling on-access scanning and even disabling all sophos services and nothing works. If I then uninstall Sophos and restart, everything works. Please Help.

:5453


This thread was automatically locked due to age.
Parents
  • 0

    Since it uses a remote control protocol, Sophos stops it by default.

    I beg to differ :smileyhappy:. Not only is Application Control disabled by default but all applications are initially authorized. Thus two actions are needed to block an application. It might be that NetSupport School is detected as NetSupport Manager - which is on the list - but you should at least see an alert even if desktop messaging is disabled.

    Christian

    :5572
Reply
  • 0

    Since it uses a remote control protocol, Sophos stops it by default.

    I beg to differ :smileyhappy:. Not only is Application Control disabled by default but all applications are initially authorized. Thus two actions are needed to block an application. It might be that NetSupport School is detected as NetSupport Manager - which is on the list - but you should at least see an alert even if desktop messaging is disabled.

    Christian

    :5572
Children
No Data