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Netsupport School

DanielWest

Hi

I am having trouble with Sophos Antivirus and NetSupport School. I have NetSupport School running in a classroom. There is 14 student machines and 1 tutor machine. The tutor machine has Netsupport School Tutor installed and the student machines have NetSupport School Client installed. The Tutor machine connects to the student machines for classroom management purposes.

Now this all worked fine untill we installed Sophos Antivirus on all student and tutor machines, after that the Tutor machines can not connect to the student machines. I have tried adding exceptions the the NetSupport School applications, disabling on-access scanning and even disabling all sophos services and nothing works. If I then uninstall Sophos and restart, everything works. Please Help.

:5453


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  • 0

    Thanks for the kudos (although I don't think I deserve it - yet).

    as I downloaded the version without it  Downloaded which version from where? It can make a difference whether it is 7.x, 9.0 or 9.5. Apart from that the settings (defaulted  or set by a policy) could suppress a desktop notification by/from SAV. But suppressed alerts shouldn't be the problem at all as you say you have disabled "everything" (both tutor and student?).

    Check SAV.txt in C:\ProgramData\Sophos\Sophos Anti-Virus\Logs on all machines (from your description I don't expect you'll find something there).

    Wild guess: If Netsupport has some built-in security features it and SAV might step on each other's toes ... As I said, there's always Support for the really complicated cases :smileywink:

    Christian

    :5461
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  • 0

    Thanks for the kudos (although I don't think I deserve it - yet).

    as I downloaded the version without it  Downloaded which version from where? It can make a difference whether it is 7.x, 9.0 or 9.5. Apart from that the settings (defaulted  or set by a policy) could suppress a desktop notification by/from SAV. But suppressed alerts shouldn't be the problem at all as you say you have disabled "everything" (both tutor and student?).

    Check SAV.txt in C:\ProgramData\Sophos\Sophos Anti-Virus\Logs on all machines (from your description I don't expect you'll find something there).

    Wild guess: If Netsupport has some built-in security features it and SAV might step on each other's toes ... As I said, there's always Support for the really complicated cases :smileywink:

    Christian

    :5461
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