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Netsupport School

DanielWest

Hi

I am having trouble with Sophos Antivirus and NetSupport School. I have NetSupport School running in a classroom. There is 14 student machines and 1 tutor machine. The tutor machine has Netsupport School Tutor installed and the student machines have NetSupport School Client installed. The Tutor machine connects to the student machines for classroom management purposes.

Now this all worked fine untill we installed Sophos Antivirus on all student and tutor machines, after that the Tutor machines can not connect to the student machines. I have tried adding exceptions the the NetSupport School applications, disabling on-access scanning and even disabling all sophos services and nothing works. If I then uninstall Sophos and restart, everything works. Please Help.

:5453


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    Thanks for you reply QC

    I have not installed the firewall component, as I downloaded the version without it. Windows Firewall is disabled too. By "can not connect" I mean the tutor app runs, and scans the network based on their computer name, when you have selected your desired computers, the tutor app makes a connection to those machines and can perform tasks such as lock thier desktop, restart their machine, run tests, remote desktop etc

    I have not noticed any error messages and sophos doesn't log any errors. There is no different behaviour being displayed other than when it gets to the point where the tutor machine makes its connection to the clients, it fails.

    I forgot to add I am running Windows 7 64-bit.

    :5457
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  • 0

    Thanks for you reply QC

    I have not installed the firewall component, as I downloaded the version without it. Windows Firewall is disabled too. By "can not connect" I mean the tutor app runs, and scans the network based on their computer name, when you have selected your desired computers, the tutor app makes a connection to those machines and can perform tasks such as lock thier desktop, restart their machine, run tests, remote desktop etc

    I have not noticed any error messages and sophos doesn't log any errors. There is no different behaviour being displayed other than when it gets to the point where the tutor machine makes its connection to the clients, it fails.

    I forgot to add I am running Windows 7 64-bit.

    :5457
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