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Netsupport School

DanielWest

Hi

I am having trouble with Sophos Antivirus and NetSupport School. I have NetSupport School running in a classroom. There is 14 student machines and 1 tutor machine. The tutor machine has Netsupport School Tutor installed and the student machines have NetSupport School Client installed. The Tutor machine connects to the student machines for classroom management purposes.

Now this all worked fine untill we installed Sophos Antivirus on all student and tutor machines, after that the Tutor machines can not connect to the student machines. I have tried adding exceptions the the NetSupport School applications, disabling on-access scanning and even disabling all sophos services and nothing works. If I then uninstall Sophos and restart, everything works. Please Help.

:5453


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    I know this thread is an old thread, but through some troubleshooting with Sophos, it was determined that if you disable the Sophos Network Threat Protection in the services of the affected machine, this will fix the issue.  Sophos is looking into the issue further as well

    :57345
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  • 0

    I know this thread is an old thread, but through some troubleshooting with Sophos, it was determined that if you disable the Sophos Network Threat Protection in the services of the affected machine, this will fix the issue.  Sophos is looking into the issue further as well

    :57345
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