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Starting Sophos Management Service Service

JezOldfield

The Sophos Management Service will not start with an unspecified error (0x80004005).

I have tried changing the login to system and also deleting the following reg key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\EE\Management Tools\DatabaseUser]

I am guessing it could be one of many things, but i would appreciate any tips on what to try next please?

Thanks,

Jez Oldfield

:13367


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  • 0

    (sorry, i expected an email notification when someone replied to this!)

    Here are the logs:

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7023
    Date:  25/05/2011
    Time:  09:33:33
    User:  N/A
    Computer: server2008.Golcar-JIN.kirklees.sch.uk
    Description:
    The Sophos Management Service service terminated with the following error:
    Unspecified error

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    #####################################################################################

    Event Type: Error
    Event Source: Sophos Management Service
    Event Category: (2)
    Event ID: 8025
    Date:  25/05/2011
    Time:  09:33:33
    User:  NT AUTHORITY\SYSTEM
    Computer: server2008.Golcar-JIN.kirklees.sch.uk
    Description:
    There is no database connection. Management Service will be shut down.

    ########################################################################################

    Event Type: Error
    Event Source: Sophos Management Service
    Event Category: (2)
    Event ID: 8004
    Date:  25/05/2011
    Time:  09:33:33
    User:  NT AUTHORITY\SYSTEM
    Computer: server2008.Golcar-JIN.kirklees.sch.uk
    Description:
    Initialization failed.

    Step: Creating a database connection
    Error: std::runtime_error
    Data: Cannot open database "SOPHOS45" requested by the login. The login failed.

    :13755
Reply
  • 0

    (sorry, i expected an email notification when someone replied to this!)

    Here are the logs:

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7023
    Date:  25/05/2011
    Time:  09:33:33
    User:  N/A
    Computer: server2008.Golcar-JIN.kirklees.sch.uk
    Description:
    The Sophos Management Service service terminated with the following error:
    Unspecified error

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    #####################################################################################

    Event Type: Error
    Event Source: Sophos Management Service
    Event Category: (2)
    Event ID: 8025
    Date:  25/05/2011
    Time:  09:33:33
    User:  NT AUTHORITY\SYSTEM
    Computer: server2008.Golcar-JIN.kirklees.sch.uk
    Description:
    There is no database connection. Management Service will be shut down.

    ########################################################################################

    Event Type: Error
    Event Source: Sophos Management Service
    Event Category: (2)
    Event ID: 8004
    Date:  25/05/2011
    Time:  09:33:33
    User:  NT AUTHORITY\SYSTEM
    Computer: server2008.Golcar-JIN.kirklees.sch.uk
    Description:
    Initialization failed.

    Step: Creating a database connection
    Error: std::runtime_error
    Data: Cannot open database "SOPHOS45" requested by the login. The login failed.

    :13755
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