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OOPS! Forgot Accounts for Sophos EC and database

Billerica_IT

Hi all,

I am trying to upgrade to the EC 5.2.1 R2.  I am at the screen where it asks for the username for the database.  Like a dummny, I never wrote it down.  I have upgraded this installation in the past and never remember any of this.

I am reading this KB article:

http://www.sophos.com/en-us/support/knowledgebase/113954.aspx

And realize there must be two accounts overall.  I'm sure I could figure out the PW I would have set, but I have no idea what accounts are in use.  Is there a way for me to find out what accounts are running what in my current installation?  It is Server 2008 R2.

I ask because I am logged in via RDP as myself and that is the account which, by default came up in the field during installation.  And when I change it to what I think is the right account, I get a message saying "Changing the account used by the Sophos Enterprise Console requires you to reconfigure any remote consoles to use the same account.  Are you sure you wish to continue?"

Obviously, now I am NOT so sure...  Help?!  Thanks!

Oh, and this IS a domain environment.

:45971


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  • 0

    Hi,

    The Sophos management server installation comprises of 3 main components:

    1. Management Console  (Called Enterprise Console)
    2. Management Server
    3. Database

    See attached screenshot.

    These components can all be on seperate computers if needed, i.e. a distributed installation or by default are all installed on the same computer.

    Although you can have only one Management Server and one Database (per management server install), you can have multiple Management Consoles to enable multiple admins to run Enterprise Console.  If you only have one install then you don't need to worry.

    Hope this helps.

    Regards,

    Jak

    :45991
Reply
  • 0

    Hi,

    The Sophos management server installation comprises of 3 main components:

    1. Management Console  (Called Enterprise Console)
    2. Management Server
    3. Database

    See attached screenshot.

    These components can all be on seperate computers if needed, i.e. a distributed installation or by default are all installed on the same computer.

    Although you can have only one Management Server and one Database (per management server install), you can have multiple Management Consoles to enable multiple admins to run Enterprise Console.  If you only have one install then you don't need to worry.

    Hope this helps.

    Regards,

    Jak

    :45991
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