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OOPS! Forgot Accounts for Sophos EC and database

Billerica_IT

Hi all,

I am trying to upgrade to the EC 5.2.1 R2.  I am at the screen where it asks for the username for the database.  Like a dummny, I never wrote it down.  I have upgraded this installation in the past and never remember any of this.

I am reading this KB article:

http://www.sophos.com/en-us/support/knowledgebase/113954.aspx

And realize there must be two accounts overall.  I'm sure I could figure out the PW I would have set, but I have no idea what accounts are in use.  Is there a way for me to find out what accounts are running what in my current installation?  It is Server 2008 R2.

I ask because I am logged in via RDP as myself and that is the account which, by default came up in the field during installation.  And when I change it to what I think is the right account, I get a message saying "Changing the account used by the Sophos Enterprise Console requires you to reconfigure any remote consoles to use the same account.  Are you sure you wish to continue?"

Obviously, now I am NOT so sure...  Help?!  Thanks!

Oh, and this IS a domain environment.

:45971


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  • 0

    The install shown here...

    ...actually used just one account (basically to keep things simple).  The singular account used during the install was called 'sophosservice'.

    Using that as a base, post-install the account is referenced in the:

    1. Windows services list (for some Sophos services).
    2. The registry for the DatabaseUser key.
    3. In the default AutoUpdate policy (as long as you don't go in and change it).

    Hence you can tell the DB account in use from the first two in the list above and the SUM updating account if you haven't altered the default SAU policy.

    Screenshot for 1:

    16-12-2013 17-44-42.png

    Screenshot for 2:

     

    16-12-2013 17-47-43.png

    Screenshot for 3:

     

    16-12-2013 17-49-31.png

    :45981
Reply
  • 0

    The install shown here...

    ...actually used just one account (basically to keep things simple).  The singular account used during the install was called 'sophosservice'.

    Using that as a base, post-install the account is referenced in the:

    1. Windows services list (for some Sophos services).
    2. The registry for the DatabaseUser key.
    3. In the default AutoUpdate policy (as long as you don't go in and change it).

    Hence you can tell the DB account in use from the first two in the list above and the SUM updating account if you haven't altered the default SAU policy.

    Screenshot for 1:

    16-12-2013 17-44-42.png

    Screenshot for 2:

     

    16-12-2013 17-47-43.png

    Screenshot for 3:

     

    16-12-2013 17-49-31.png

    :45981
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