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5.1 Console: "An exception has occurred: Unknown configuration."

AJ

SBS2003.  Upgrade from 4.1 to 5.1.  Upgrade went well.  All clients are up to date, and error free.

First run through of installation, console runs fine.  Shut down the console, and subsequent launces give the above referenced error and the console won't start.

Re-run .\ServerInstaller\Setup.exe and then the console loads fine again.  Close it and subsequent launches again give the error and won't start.

Obviously, this is not an acceptable work around to leave it in this state.

Any ideas on a fix?

:36451


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    -Delete HKCU\Software\Sophos

    -Console would not start

    -Reinstalled Console from .sec_51\\ServerInstaller\setup.exe

    -Console opens fine

    -Registry tree is not created; IE - no HKCU\Software\Sophos exists

    -Made some changes to an endpoint in the console, now the HKCU\Software\Sophos key was created.

      -HKCU\Software\Sophos\Sophos Control Center\Settings contains the following:

        *ComputerDetailsDlgPos

        *ResolveAlertsAndErrorDlgPos

        *ResolveAlertsColWidths

        *ReolveErrorsColWidths

    -Noted the following files created in Program Files\Sophos\Enterprise Console:

      -Sophos.UIControl.config.xml

      -EnterpriseConsole.exe.config

      -MRInit.conf

      -cac.pem

      -Sophos.FrontEnd.Service.exe.config

    -Close console

    -HKCU\Software\Sophos\Sophos Control Center\Settings now contains numerous entries.

    -No changes to \Program Files\Sophos\Enterprise Console

    -Console will not start with error:  "An exception has occured:  Unknown configuration."

    I'm going to try to analyze the installation to see what files / registry keys are added during installation that may pertain to this error.

    :36473
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  • 0

    -Delete HKCU\Software\Sophos

    -Console would not start

    -Reinstalled Console from .sec_51\\ServerInstaller\setup.exe

    -Console opens fine

    -Registry tree is not created; IE - no HKCU\Software\Sophos exists

    -Made some changes to an endpoint in the console, now the HKCU\Software\Sophos key was created.

      -HKCU\Software\Sophos\Sophos Control Center\Settings contains the following:

        *ComputerDetailsDlgPos

        *ResolveAlertsAndErrorDlgPos

        *ResolveAlertsColWidths

        *ReolveErrorsColWidths

    -Noted the following files created in Program Files\Sophos\Enterprise Console:

      -Sophos.UIControl.config.xml

      -EnterpriseConsole.exe.config

      -MRInit.conf

      -cac.pem

      -Sophos.FrontEnd.Service.exe.config

    -Close console

    -HKCU\Software\Sophos\Sophos Control Center\Settings now contains numerous entries.

    -No changes to \Program Files\Sophos\Enterprise Console

    -Console will not start with error:  "An exception has occured:  Unknown configuration."

    I'm going to try to analyze the installation to see what files / registry keys are added during installation that may pertain to this error.

    :36473
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