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SEC 4.5 Update manager stating "Software Delivery Failed"

I have entered correct sources, subscriptions etc, checked the shares, disabled SUM service and deleted CIDS and Warehouse, i have dropped the old sophos3 database etc, nothing seems to be working. After several hours of knowledgebase scanning and googling, i gave in and signed up on here!

Basically when i attempt to update my update manager, it downloads binaries, and the warehouse folder populates fine, but it still says Last Updated: Never and it initially says Threat detection data update failed, then after approx 10-20 seconds that changes to "Software Delivery Failed".

Now, ive set this up in the same envinronment, on almost identical servers, and whenever ive experienced this issue if tried the disable SUM, delete cids/warehouse, enable sum, try again method, which 9 times out of 10 has done the trick.

I have also disabled simple file sharing, let ports 8192 etc through the firewall, even turned the firewall off...

This is slowly starting to irritate me haha.

Any help would be much appreciated.

:13065


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  • Hello Forau,

    the SUMTrace (just search this forum for the string) logs should give you specific information on the error. Can't guess what it could be but likely the log will contain at least a hint why it is constantly failing.

    Christian

    :13073
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  • Hello Forau,

    the SUMTrace (just search this forum for the string) logs should give you specific information on the error. Can't guess what it could be but likely the log will contain at least a hint why it is constantly failing.

    Christian

    :13073
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