Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 30 replies
  • Subscribers 1 subscriber
  • Views 86766 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Uninstalling Sophos is not working...

altQ

I've had Sophos for about 2 years now through my school, and am literally 8 days away from finishing.

No more than two days ago, I noticed the icon for the shortcut of Sophos was missing - it was just that default windows icon for an executable program now. 

So, I decided I would just uninstall it in case something was wrong and since I was about to graduate from school.  I came to this website and followed the instructions to uninstall it (http://www.sophos.com/support/knowledgebase/article/12360.html).  I uninstalled Alupdate.exe first, just as the instructions said to do, successfully.  Then when I tried to uninstall the anti-virus component, Error 3005 came up saying I did not have Administrator rights to uninstall Sophos.

So I checked the administrator group for Sophos, turns out I do have rights, so I don't know what's going on.

As of now, Sophos anti-virus and remote management system are still installed, but there is no icon in the tray to indicate Sophos is running (even after restaring my laptop), yet I can still access the actual program from the icon on the desktop.  Only Savservice,exe is running, no Almon.exe or anything else Sophos-related.

I would like to remove this program, but I don't know what to do  (I know more than the average person about computers, but I don't feel confident changing too much or anything like that).  Please help me!

:18767



[locked by: vawney at 9:42 AM (GMT 1) on 23 Sep 2015]
  • 0

    Hello altQ,

    if you can still open the GUI View product information should tell you your Current user rights in terms of Sophos groups. The tray icon is part of Auto-Update so it's no surprise that it isn't there now. The icon in the program group is taken from an Installer item and that it is missing indicates that "something" went a little bit wrong previously (perhaps during the latest upgrade - which version do you have, BTW).

    Christian

    :18793
  • 0

    I'm running version 9.5. 

    In the Product Information, it says that the current user I am logged into is a 'Sophos Administrator'.

    :18799
  • 0

    It sounds like the tamper protection feature is preventing you from uninstalling Sophos (the fact you're an administrator is irrelevant at this point).  As Sandy said, you're going to have to ask your school to remove it, as they'll have the password to disable this feature.

    :18801
  • 0

    It sounds like the tamper protection feature is preventing you from uninstalling Sophos

    That was my first thought too - but then, shouldn't TP prevent removal of AU as well?

    Christian

    :18805
  • 0

    Just to confirm... the whole anti-virus aspect of my Sophos is still wokring right?  Like the whole background running and scanning and everything like that?

    :18841
  • 0

    Hello altQ,

    the GUI has the necessary information under Status (top left), if it says enabled for on-access the scanner is working. It won't update though as AutoUpdate has been removed.

    Christian

    :18843
  • 0
    OK, thanks for the help everyone
    :18881
  • 0

    I've got a similar problem. I cannot uninstall Sophos Antivirus and I do not have the password for Tamper Protection (mine is in Spanish and I'm assuming that's the same thing as "Protección contra manipulaciones"). I tried to retrieve the TP password from my ex-employer to no avail. Do I need to log a Support ticket?

    :19123
  • 0

    Hello unclerobbie,

    by the terms of the license your ex-employer should have made sure that Sophos is uninstalled. As your installation is no longer covered by a license it's not supported (and anyway there's no direct support for the end user).  

    Anyway, there is a workaround - I prefer to not post it publicly though. Please enable PM and send me a message.

    Christian

    :19125
  • 0

    Christian, I just wanted to follow up and thank you for your help, publically. You got me over the obstacles and I've successfully uninstalled Sophos at last.

    You are a star!

    Rob

    :19185