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Uninstalling Sophos is not working...

altQ

I've had Sophos for about 2 years now through my school, and am literally 8 days away from finishing.

No more than two days ago, I noticed the icon for the shortcut of Sophos was missing - it was just that default windows icon for an executable program now. 

So, I decided I would just uninstall it in case something was wrong and since I was about to graduate from school.  I came to this website and followed the instructions to uninstall it (http://www.sophos.com/support/knowledgebase/article/12360.html).  I uninstalled Alupdate.exe first, just as the instructions said to do, successfully.  Then when I tried to uninstall the anti-virus component, Error 3005 came up saying I did not have Administrator rights to uninstall Sophos.

So I checked the administrator group for Sophos, turns out I do have rights, so I don't know what's going on.

As of now, Sophos anti-virus and remote management system are still installed, but there is no icon in the tray to indicate Sophos is running (even after restaring my laptop), yet I can still access the actual program from the icon on the desktop.  Only Savservice,exe is running, no Almon.exe or anything else Sophos-related.

I would like to remove this program, but I don't know what to do  (I know more than the average person about computers, but I don't feel confident changing too much or anything like that).  Please help me!

:18767



[locked by: vawney at 9:42 AM (GMT 1) on 23 Sep 2015]
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    Hello conserve,

    Strangely, the temp files only show some Sophos Install Logs from last month

    my bad. Indeed, I have just tested, in this situation only a short MSIxxxx.log and a CustomActions log are created in the user's TEMP directory. There's nothing more in them than the failed check for SophosAdministrator rights. Dunno what checks the CustomAction performs in detail (and in comparison to savmain which provides the GUI and does see you as admin). 

    I could think of one or more things to try but as they are untested I'd rather not post them publicly. Please PM me (and make sure you have PM turned on - by default it isn't) if you're interested.

    Christian

    :39213
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  • 0

    Hello conserve,

    Strangely, the temp files only show some Sophos Install Logs from last month

    my bad. Indeed, I have just tested, in this situation only a short MSIxxxx.log and a CustomActions log are created in the user's TEMP directory. There's nothing more in them than the failed check for SophosAdministrator rights. Dunno what checks the CustomAction performs in detail (and in comparison to savmain which provides the GUI and does see you as admin). 

    I could think of one or more things to try but as they are untested I'd rather not post them publicly. Please PM me (and make sure you have PM turned on - by default it isn't) if you're interested.

    Christian

    :39213
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