This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Uninstalling Sophos is not working...

I've had Sophos for about 2 years now through my school, and am literally 8 days away from finishing.

No more than two days ago, I noticed the icon for the shortcut of Sophos was missing - it was just that default windows icon for an executable program now. 

So, I decided I would just uninstall it in case something was wrong and since I was about to graduate from school.  I came to this website and followed the instructions to uninstall it (http://www.sophos.com/support/knowledgebase/article/12360.html).  I uninstalled Alupdate.exe first, just as the instructions said to do, successfully.  Then when I tried to uninstall the anti-virus component, Error 3005 came up saying I did not have Administrator rights to uninstall Sophos.

So I checked the administrator group for Sophos, turns out I do have rights, so I don't know what's going on.

As of now, Sophos anti-virus and remote management system are still installed, but there is no icon in the tray to indicate Sophos is running (even after restaring my laptop), yet I can still access the actual program from the icon on the desktop.  Only Savservice,exe is running, no Almon.exe or anything else Sophos-related.

I would like to remove this program, but I don't know what to do  (I know more than the average person about computers, but I don't feel confident changing too much or anything like that).  Please help me!

:18767



[locked by: vawney at 9:42 AM (GMT 1) on 23 Sep 2015]
Parents
  • Hello conserve,

    Windows Explorer (not IE) should take you to C:\Windows\Temp - sorting by Date Modified you should easily be able to locate the logs.

    running another antivirus program

    Not a good idea, while there shouldn't be conflicts if you turn off all on-access scanning it's not a clean solution. BTW - where did you obtain Sophos?

    Christian

    :39137
Reply
  • Hello conserve,

    Windows Explorer (not IE) should take you to C:\Windows\Temp - sorting by Date Modified you should easily be able to locate the logs.

    running another antivirus program

    Not a good idea, while there shouldn't be conflicts if you turn off all on-access scanning it's not a clean solution. BTW - where did you obtain Sophos?

    Christian

    :39137
Children
No Data