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Sophos 9.7 updates slow on Windows 7 32 bit machine

Sophos_User

Hello,

I know that there were problem with the way Sophos updated the clients with Sophos 9.5.

We have upgraded to 9.7 and still get reports from users that whenever Sophos applies an update their machines become noticeably slower.

These machines are at least Dual Core Processors with 4 GB of ram and plently of HDD space. 

Has anybody run into the same issue and if so how have you resolved it?

Thanks!

:15641


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    I would think so; to test you could just check the AutoUpdate log files to see when the first check happens after startup.  You could check in the event log when the AutoUpdate service starts and compare the first update time.

    Another approach might be:

    1. Firstly add the key, run ProcessMonitor and restart the AutoUpdate service.

    You should see that alsvc.exe kicks off Alupdate.exe so many seconds after the service started.

    2. To test the actual startup of the machine you could use the same technique as Process Monitor has the Log boot option.

    Regards,

    Jak

    :15707
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  • 0

    I would think so; to test you could just check the AutoUpdate log files to see when the first check happens after startup.  You could check in the event log when the AutoUpdate service starts and compare the first update time.

    Another approach might be:

    1. Firstly add the key, run ProcessMonitor and restart the AutoUpdate service.

    You should see that alsvc.exe kicks off Alupdate.exe so many seconds after the service started.

    2. To test the actual startup of the machine you could use the same technique as Process Monitor has the Log boot option.

    Regards,

    Jak

    :15707
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