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Sophos 9.7 updates slow on Windows 7 32 bit machine

Sophos_User

Hello,

I know that there were problem with the way Sophos updated the clients with Sophos 9.5.

We have upgraded to 9.7 and still get reports from users that whenever Sophos applies an update their machines become noticeably slower.

These machines are at least Dual Core Processors with 4 GB of ram and plently of HDD space. 

Has anybody run into the same issue and if so how have you resolved it?

Thanks!

:15641


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  • 0

    Thanks for the quick reply.  Yes it is actually when the update is being applied that we see the SAVservice consuming resources.

    We have tried the default settings but that didn't resolve the problem.  When do have exculsions added but so far we cant figure out why.  We currently only use the AV part of the EPP package so we are not using hips just alert only.

    I can tell you that a few of the user have their laptops powered off and only attach them to the network maybe once a month and these seem to be the people reporting the issue the most.  I assume that their system are getting the update during their morning logon.  After the update has been applied their system performance returns.

    I'm being asked now to try a different AV product by my management but I do not want to go that route as Sophos has been working for us so far.

    :15651
Reply
  • 0

    Thanks for the quick reply.  Yes it is actually when the update is being applied that we see the SAVservice consuming resources.

    We have tried the default settings but that didn't resolve the problem.  When do have exculsions added but so far we cant figure out why.  We currently only use the AV part of the EPP package so we are not using hips just alert only.

    I can tell you that a few of the user have their laptops powered off and only attach them to the network maybe once a month and these seem to be the people reporting the issue the most.  I assume that their system are getting the update during their morning logon.  After the update has been applied their system performance returns.

    I'm being asked now to try a different AV product by my management but I do not want to go that route as Sophos has been working for us so far.

    :15651
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