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Completely exempt folder and contents - how?

ipgsophos

Hi,

Is there some documentation or can someone let me know all of the places in the Enterprise Console where I need to add an exclusion if i want to prevent Sophos from taking any action at all on a folder and its contents (recursively), for example C:\MyExemptFolder?

Thanks

:37239


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    Ah, I remember - didn't look up your previous posts. Did you ever contact Support? 

    Re-reading, the issue is related to the Status Reporter service. It is not involved in scanning at all but it "talks" to WSC. Guess you don't get an alert from SAV and it's not Sophos which (actively, i.e. as result of scanning) blocks the access. Rather I assume it is e.g. a Windows resource the Status Reporter legitimately holds with an exclusive lock. 

    Is it clear at which point the "Access denied" occurs or is this just somewher?

    Christian

    :37285
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  • 0

    Ah, I remember - didn't look up your previous posts. Did you ever contact Support? 

    Re-reading, the issue is related to the Status Reporter service. It is not involved in scanning at all but it "talks" to WSC. Guess you don't get an alert from SAV and it's not Sophos which (actively, i.e. as result of scanning) blocks the access. Rather I assume it is e.g. a Windows resource the Status Reporter legitimately holds with an exclusive lock. 

    Is it clear at which point the "Access denied" occurs or is this just somewher?

    Christian

    :37285
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