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Application that legitimately launches another EXE gets blocked

Hi,

I have an application running on Windows 7 x86 with Sophos ES&C v 9.5. When you click on a button in the GUI it tries to launch another EXE from the local hard drive but is blocked unless I first kill SavService.exe. I have exempted the program EXE, the folders containing the called EXE, turned off DEP and UAC and still have the problem. How can I permit the application to proceed?

Thanks

:18695


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  • No offense meant - from your condensed description I was unable to understand exactly what "blocked" signified. Normally if Sophos takes action you'll find it in the logs and if nothing is logged an exemption won't help. As this forum is not restricted to "customers" I'd rather say "don't try this at home" once too often...
    Apart from that the problem sounds rather esoteric. Likely not a general issue but any statement would be mere speculation

    Christian
    :18879
Reply
  • No offense meant - from your condensed description I was unable to understand exactly what "blocked" signified. Normally if Sophos takes action you'll find it in the logs and if nothing is logged an exemption won't help. As this forum is not restricted to "customers" I'd rather say "don't try this at home" once too often...
    Apart from that the problem sounds rather esoteric. Likely not a general issue but any statement would be mere speculation

    Christian
    :18879
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