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Application that legitimately launches another EXE gets blocked

ipgsophos

Hi,

I have an application running on Windows 7 x86 with Sophos ES&C v 9.5. When you click on a button in the GUI it tries to launch another EXE from the local hard drive but is blocked unless I first kill SavService.exe. I have exempted the program EXE, the folders containing the called EXE, turned off DEP and UAC and still have the problem. How can I permit the application to proceed?

Thanks

:18695


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    Hi,

    I'm curious what type of customers you think Sophos has that would spend many thousands of dollars per year on a security solution and then "indiscriminately change security related settings ." This is what is known as troubleshooting. It's unfortunate that so many people on IT community forums have such a negative attitude.

    Your assumption that the applications might be uncommon is correct; it's extremely unlikely that other customers would have them. The underlying .NET of the application throws an Access Denied error when the Sophos Anti-Virus status reporter is running on Windows 7 systems. Stopping the service allows the application to function as intended. The SAVService does not cause the issue.

    Thanks for your help

    :18873
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  • 0

    Hi,

    I'm curious what type of customers you think Sophos has that would spend many thousands of dollars per year on a security solution and then "indiscriminately change security related settings ." This is what is known as troubleshooting. It's unfortunate that so many people on IT community forums have such a negative attitude.

    Your assumption that the applications might be uncommon is correct; it's extremely unlikely that other customers would have them. The underlying .NET of the application throws an Access Denied error when the Sophos Anti-Virus status reporter is running on Windows 7 systems. Stopping the service allows the application to function as intended. The SAVService does not cause the issue.

    Thanks for your help

    :18873
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