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Auto Updating

ArtKeetra

Both of my systems have a failure with on demand updating,

From the log Auto Update appears to be working, but not maybe on start up.

One system shows the failure to update in the Sophos icon, but, the other doesn't!

I've checked settings and cannot find anything amiss.

:51954


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Parents
  • 0

    I don't use IE, but I think we're getting somewhere:

    Trace(2014-Jul-18 18:05:17): ALUpdate started: -Bootstrap  -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
    Trace(2014-Jul-18 18:05:17): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
    Trace(2014-Jul-18 18:05:17): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
    Trace(2014-Jul-18 18:05:17): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
    Trace(2014-Jul-18 18:05:17): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
    Trace(2014-Jul-18 18:05:17): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
    Trace(2014-Jul-18 18:05:17): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
    Trace(2014-Jul-18 18:05:17): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
    Trace(2014-Jul-18 18:05:17): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
    Trace(2014-Jul-18 18:05:17): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
    Trace(2014-Jul-18 18:05:17): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
    Trace(2014-Jul-18 18:05:17): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
    Trace(2014-Jul-18 18:05:17): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
    Trace(2014-Jul-18 18:05:17): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
    Trace(2014-Jul-18 18:05:17): Computer is a not possible cluster
    Trace(2014-Jul-18 18:05:17): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
    Trace(2014-Jul-18 18:05:17): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
    Trace(2014-Jul-18 18:05:17): Considering subscribed products.
    Trace(2014-Jul-18 18:05:17): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2014-Jul-18 18:05:17): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
    Trace(2014-Jul-18 18:05:17): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
    Trace(2014-Jul-18 18:05:17): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2014-Jul-18 18:05:17): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2014-Jul-18 18:05:17): GenerateCustomerID: complete
    Trace(2014-Jul-18 18:05:17): Computer is a not possible cluster
    Trace(2014-Jul-18 18:05:17): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
    Trace(2014-Jul-18 18:05:17): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
    Trace(2014-Jul-18 18:05:17): RMSMessageHandler: ALUpdateStart
    Trace(2014-Jul-18 18:05:17): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2014-Jul-18 18:05:17): ALUpdate(AutoUpdate.Started):
    Trace(2014-Jul-18 18:05:17): UpdateCoordinator::UpdateNow: Entering
    Trace(2014-Jul-18 18:05:17): PopulateCache: Entering
    Trace(2014-Jul-18 18:05:17): Found temp cache folder: C:\Users\KIMCAT~1\AppData\Local\Temp\sophos_{9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2014-Jul-18 18:05:17): About to move from C:\Users\KIMCAT~1\AppData\Local\Temp\sophos_{9BF40A4E-23AE-48be-9974-5A1F261DBEE8} to C:\ProgramData\Sophos\AutoUpdate\cache\sau
    Trace(2014-Jul-18 18:05:17): Cataloging cache folder
    Trace(2014-Jul-18 18:05:17): CatalogMaker::addDirectory C:\ProgramData\Sophos\AutoUpdate\cache\sau
    Trace(2014-Jul-18 18:05:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\sau\1028.mst

    :52086
Reply
  • 0

    I don't use IE, but I think we're getting somewhere:

    Trace(2014-Jul-18 18:05:17): ALUpdate started: -Bootstrap  -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
    Trace(2014-Jul-18 18:05:17): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
    Trace(2014-Jul-18 18:05:17): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
    Trace(2014-Jul-18 18:05:17): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
    Trace(2014-Jul-18 18:05:17): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
    Trace(2014-Jul-18 18:05:17): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
    Trace(2014-Jul-18 18:05:17): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
    Trace(2014-Jul-18 18:05:17): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
    Trace(2014-Jul-18 18:05:17): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
    Trace(2014-Jul-18 18:05:17): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
    Trace(2014-Jul-18 18:05:17): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
    Trace(2014-Jul-18 18:05:17): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
    Trace(2014-Jul-18 18:05:17): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
    Trace(2014-Jul-18 18:05:17): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
    Trace(2014-Jul-18 18:05:17): Computer is a not possible cluster
    Trace(2014-Jul-18 18:05:17): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
    Trace(2014-Jul-18 18:05:17): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
    Trace(2014-Jul-18 18:05:17): Considering subscribed products.
    Trace(2014-Jul-18 18:05:17): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2014-Jul-18 18:05:17): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
    Trace(2014-Jul-18 18:05:17): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
    Trace(2014-Jul-18 18:05:17): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2014-Jul-18 18:05:17): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2014-Jul-18 18:05:17): GenerateCustomerID: complete
    Trace(2014-Jul-18 18:05:17): Computer is a not possible cluster
    Trace(2014-Jul-18 18:05:17): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
    Trace(2014-Jul-18 18:05:17): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
    Trace(2014-Jul-18 18:05:17): RMSMessageHandler: ALUpdateStart
    Trace(2014-Jul-18 18:05:17): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2014-Jul-18 18:05:17): ALUpdate(AutoUpdate.Started):
    Trace(2014-Jul-18 18:05:17): UpdateCoordinator::UpdateNow: Entering
    Trace(2014-Jul-18 18:05:17): PopulateCache: Entering
    Trace(2014-Jul-18 18:05:17): Found temp cache folder: C:\Users\KIMCAT~1\AppData\Local\Temp\sophos_{9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2014-Jul-18 18:05:17): About to move from C:\Users\KIMCAT~1\AppData\Local\Temp\sophos_{9BF40A4E-23AE-48be-9974-5A1F261DBEE8} to C:\ProgramData\Sophos\AutoUpdate\cache\sau
    Trace(2014-Jul-18 18:05:17): Cataloging cache folder
    Trace(2014-Jul-18 18:05:17): CatalogMaker::addDirectory C:\ProgramData\Sophos\AutoUpdate\cache\sau
    Trace(2014-Jul-18 18:05:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\sau\1028.mst

    :52086
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