Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 10 replies
  • Subscribers 1 subscriber
  • Views 19220 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Auto Updating

ArtKeetra

Both of my systems have a failure with on demand updating,

From the log Auto Update appears to be working, but not maybe on start up.

One system shows the failure to update in the Sophos icon, but, the other doesn't!

I've checked settings and cannot find anything amiss.

:51954


This thread was automatically locked due to age.
Parents
  • 0

    Hello Art,

    sorry for not replying earlier. The log shows that this is an unmanaged installation with Sophos as Primary and only source, and while there doesn't seem to be a problem with downloading the AutoUpdate component the SAVXP download fails. The normal (ALC) log isn't very detailed, please post (as mentioned) a snippet of the detailed log (ALUpdateyyyymmddThhmmss.nnnnnnn.log in %ProgramData%\Sophos\AutoUpdate\Logs\), it should give a more or less specific reason for the failure.

    Christian   

    :52056
Reply
  • 0

    Hello Art,

    sorry for not replying earlier. The log shows that this is an unmanaged installation with Sophos as Primary and only source, and while there doesn't seem to be a problem with downloading the AutoUpdate component the SAVXP download fails. The normal (ALC) log isn't very detailed, please post (as mentioned) a snippet of the detailed log (ALUpdateyyyymmddThhmmss.nnnnnnn.log in %ProgramData%\Sophos\AutoUpdate\Logs\), it should give a more or less specific reason for the failure.

    Christian   

    :52056
Children
No Data