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Strange Error on SCC Update.

I checked up on our server this morning and opened up Sophos Control Center (sic). I noticed that all the update status on all machines were listed as 'unknown' and updating the clients via the right click button did nothing to resolve this. 

I tried to update my client machine, and it stated there were no packages available to update, which is what I expected.

When I tried to go into Actions -> Update it came fired an error at me and the SCC crashed. It informed me to send the error report to Sophos, but on the Sophos 'support' site there are links to everything except a way to speak to a human being, so I am posting is here in an attempt to find out what happened. This error occurs each time I try to update through the 'Action' menu.

Any help is welcome.

.\MainFrm.cpp(2483) : Assertion failed FALSE && "Unexpected updateResultInfo enumeration value encountered."
----- [outer exception] -----
   -- error: 0x80004005 (Unspecified error)
   -- facility: Generic (System)

   at 2
   at 1
   at void __thiscall CMainFrame::OnTimer(unsigned int,void (__stdcall *)(struct HWND__ *,unsigned int,__w64 unsigned int,unsigned long))
   at int __cdecl Run(int,enum bl::ConsoleType::Type)
   at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)
:39951


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  • Hello temp1234,

    questions regarding SCC are better placed in the Small Business board - but considering the apparent nature of the error it's not very likely you'll get an answer there.

    but on the Sophos 'support' site there are links to everything except a way to speak to a human being

    Well, in the rightmost column of the Support hover menu there's Contact Support which takes you to the identically named page. There either to the left in the Contact Support menu or under Contact us in the body you find a link to Contact Information

    HTH

    Christian 

    :39965
Reply
  • Hello temp1234,

    questions regarding SCC are better placed in the Small Business board - but considering the apparent nature of the error it's not very likely you'll get an answer there.

    but on the Sophos 'support' site there are links to everything except a way to speak to a human being

    Well, in the rightmost column of the Support hover menu there's Contact Support which takes you to the identically named page. There either to the left in the Contact Support menu or under Contact us in the body you find a link to Contact Information

    HTH

    Christian 

    :39965
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