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Disk space used by Sophos

markdu

Hi,

I am hoping that someone here can advise me on how to free up disk space after updates or reconfigure Sophos update manager to delete old update directories automatically.

These directories are using up enormous amounts of disk space. I have been deleting them manually (all update directories in windows\temp\sophos_autoupdate1), except for the latest one of course. I would have thought that the update manager would have done this for me.

The first time I did this I recovered 20Gb of disk space.

I am running Sophos on WinXP Pro 32bit

Any ideas anyone?

:15571


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  • 0

    Hello markdu,

    this is not normal operation (BTW: the component is called AutoUpdate not Update Manager - the latter is running on the server. If you really run an SUM on the XP machine it's still the client component which is using this directory). The error is not unknown though, please read Sophos Anti-Virus: installation of package failed because of error during package decoding.

    Christian

    :15577
  • 0

    Christian - thanks for the prompt reply.

    I didn't think that it was normal behavior. I  have followed the instructions on the link you gave to delete the files in the cache and warehouse and and updated successfully. I will monitor the autoupdate directory for the next few days.

    If that has not fixed it then I will undertake a reinstall of Sophos.

    Thanks again.

    Mark

    :15579
  • 0

    HI,

    I would suspect that something is locking the temp directory under sophos_autoupdate1  and as a result it isn't being deleted after the update.  Then on the next update it has to create another directory.

    I would suggest maybe using ProcessExplorer to find any open handles to any of the files or folders in the sophos_autoupdate1 directory.  Maybe something like an indexing service is locking the files during the update so they can't be removed at the end.

    If you can capture an update happening whilst running ProcessMonitor that could also offer some insight on what might be going wrong.  It seems like a runtime thing to me so I don't believe a reinstall would help.

    ProcessMonitor and ProcessExplorer can be found here:

    http://technet.microsoft.com/en-gb/sysinternals


    Regards,

    Jak 

    :15583
  • 0

    Christian and Jak,

    I have monitored the Windows\Temp\sophos_autoupdate1 directory since applying the fix on the link that Christian sent.

    It would appear that clearing the cache and warehouse directories did the trick. I no longer have multiple folders in the Temp directory.

    Thanks again for your input and help.

    Mark

    :15623