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Security center shows virus protection is "out of date"?

I get the red shield with the white cross in the tray area, when I click it I see that virus protection is "out of date". This seems to have happened to several pc's on our network. If I click the sophos shield though it seems to be up to date.

I'm running XP Pro SP2. Sophos version is endpoint security and control version 9. Right now it shows that last updates were checked 10/11/2010 i.e. today, and on-access scanning is enabled.

Can anyone help?

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0 MikeG over 14 years ago

Thanks for your help.
The log from the client is below. However, I've just realised that when I said the updates were showing as ok I was looking on the client. On the server version it's showing as 'update failed'. The update log here is giving a warning that 'restart needed for updates to take effect' so does the server just need rebooting? I've pasted the log for this below the client one.
Client log:
Time: 10/11/2010 05:21:55
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:55
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:55
Message: Installation of SAVXP skipped
Module: ALUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:55
Message: Installation of RMSNT skipped
Module: ALUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:55
Message: Downloading phase completed
Module: ALUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:54
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:54
Message: Downloading product Sophos AutoUpdate from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\
Module: CIDUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:53
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:53
Message: Downloading product SAVXP from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\
Module: CIDUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:52
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:52
Message: Downloading product RMSNT from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\
Module: CIDUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:52
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:55Message: AutoUpdate finishedModule: ALUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:55Message: Installation of Sophos AutoUpdate skippedModule: ALUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:55Message: Installation of SAVXP skippedModule: ALUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:55Message: Installation of RMSNT skippedModule: ALUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:55Message: Downloading phase completedModule: ALUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:54Message: Product cache update from primary server successfully finishedModule: CIDUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:54Message: Downloading product Sophos AutoUpdate from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\Module: CIDUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:53Message: Product cache update from primary server successfully finishedModule: CIDUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:53Message: Downloading product SAVXP from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\Module: CIDUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:52Message: Product cache update from primary server successfully finishedModule: CIDUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:52Message: Downloading product RMSNT from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\Module: CIDUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:52Message: *************** Sophos AutoUpdate started ***************Module: ALUpdateProcess ID: 2992Thread ID: 2980
Server log:
Time: 10/11/2010 08:51:04
Message: WARNING: Restart needed for updates to take effect
Module: ALUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:51:01
Message: ERROR: Could not find a source for updated package Sophos PureMessage
Module: ALUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:51:01
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:51:01
Message: Installation of SAVXP skipped
Module: ALUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:51:01
Message: Installation of RMSNT skipped
Module: ALUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:51:01
Message: Downloading phase completed
Module: ALUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:50:58
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:50:58
Message: Downloading product Sophos AutoUpdate from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\
Module: CIDUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:50:56
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:50:56
Message: Downloading product SAVXP from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\
Module: CIDUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:50:54
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:50:54
Message: Downloading product RMSNT from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\
Module: CIDUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:50:53
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 13192
Thread ID: 14636
:5892
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0 MikeG over 14 years ago

Thanks for your help.
The log from the client is below. However, I've just realised that when I said the updates were showing as ok I was looking on the client. On the server version it's showing as 'update failed'. The update log here is giving a warning that 'restart needed for updates to take effect' so does the server just need rebooting? I've pasted the log for this below the client one.
Client log:
Time: 10/11/2010 05:21:55
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:55
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:55
Message: Installation of SAVXP skipped
Module: ALUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:55
Message: Installation of RMSNT skipped
Module: ALUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:55
Message: Downloading phase completed
Module: ALUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:54
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:54
Message: Downloading product Sophos AutoUpdate from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\
Module: CIDUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:53
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:53
Message: Downloading product SAVXP from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\
Module: CIDUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:52
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:52
Message: Downloading product RMSNT from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\
Module: CIDUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:52
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 2992
Thread ID: 2980
Time: 10/11/2010 05:21:55Message: AutoUpdate finishedModule: ALUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:55Message: Installation of Sophos AutoUpdate skippedModule: ALUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:55Message: Installation of SAVXP skippedModule: ALUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:55Message: Installation of RMSNT skippedModule: ALUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:55Message: Downloading phase completedModule: ALUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:54Message: Product cache update from primary server successfully finishedModule: CIDUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:54Message: Downloading product Sophos AutoUpdate from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\Module: CIDUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:53Message: Product cache update from primary server successfully finishedModule: CIDUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:53Message: Downloading product SAVXP from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\Module: CIDUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:52Message: Product cache update from primary server successfully finishedModule: CIDUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:52Message: Downloading product RMSNT from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\Module: CIDUpdateProcess ID: 2992Thread ID: 2980
Time: 10/11/2010 05:21:52Message: *************** Sophos AutoUpdate started ***************Module: ALUpdateProcess ID: 2992Thread ID: 2980
Server log:
Time: 10/11/2010 08:51:04
Message: WARNING: Restart needed for updates to take effect
Module: ALUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:51:01
Message: ERROR: Could not find a source for updated package Sophos PureMessage
Module: ALUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:51:01
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:51:01
Message: Installation of SAVXP skipped
Module: ALUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:51:01
Message: Installation of RMSNT skipped
Module: ALUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:51:01
Message: Downloading phase completed
Module: ALUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:50:58
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:50:58
Message: Downloading product Sophos AutoUpdate from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\
Module: CIDUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:50:56
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:50:56
Message: Downloading product SAVXP from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\
Module: CIDUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:50:54
Message: Product cache update from primary server successfully finished
Module: CIDUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:50:54
Message: Downloading product RMSNT from server \\YMCA-SVR1\SophosUpdate\CIDs\S014\EECSXP\
Module: CIDUpdate
Process ID: 13192
Thread ID: 14636
Time: 10/11/2010 08:50:53
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 13192
Thread ID: 14636
:5892
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