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Security center shows virus protection is "out of date"?

MikeG

I get the red shield with the white cross in the tray area, when I click it I see that virus protection is "out of date". This seems to have happened to several pc's on our network. If I click the sophos shield though it seems to be up to date.

I'm running XP Pro SP2. Sophos version is endpoint security and control version 9. Right now it shows that last updates were checked 10/11/2010 i.e. today, and on-access scanning is enabled.

Can anyone help?

:5886


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    So it looks like either:

    1. Installs of SAV are failing, or

    2. Your update location is not being updated.  If the update location isn't being updated, AutoUpdate on the clients would check centrally and see there was nothing to do.  So you would get a recent "check" time as you are but there be nothing new to install, hence an old install time.

    To determine if it's the first, can you paste the last update history from alc.log.  To do so:

    1. Open up SAV on the client.

    2. Click "View updating log".

    3. In the ALC log viewer, the start of an update will show as:

    ***************          Sophos AutoUpdate started          ***************
    If you take the last one of these, can you copy and paste the lines above that make up the last update?

    If it's reason 2, i.e. the update location is just not being updated...

    Is the machine updating from a central installation directory as managed by Sophos Update Manager (SUM) and Enterprise Console (SEC)?  If so, can you check if the the location is being updated?  A recent .ide file in the central installation for example.

    Thanks,

    Jak

    :5891
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  • 0

    So it looks like either:

    1. Installs of SAV are failing, or

    2. Your update location is not being updated.  If the update location isn't being updated, AutoUpdate on the clients would check centrally and see there was nothing to do.  So you would get a recent "check" time as you are but there be nothing new to install, hence an old install time.

    To determine if it's the first, can you paste the last update history from alc.log.  To do so:

    1. Open up SAV on the client.

    2. Click "View updating log".

    3. In the ALC log viewer, the start of an update will show as:

    ***************          Sophos AutoUpdate started          ***************
    If you take the last one of these, can you copy and paste the lines above that make up the last update?

    If it's reason 2, i.e. the update location is just not being updated...

    Is the machine updating from a central installation directory as managed by Sophos Update Manager (SUM) and Enterprise Console (SEC)?  If so, can you check if the the location is being updated?  A recent .ide file in the central installation for example.

    Thanks,

    Jak

    :5891
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