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End point 10.0 uninstall itself after reboot and re-install 9.5

BopBop over 13 years ago

We have upgraded End Point console 4.5 to 5.0 last week and gradually updating all the pc to 10.0

Our Network

Sophos management server – Windows 2003 SP2

End point console 5.0

Previous version of End point 9.5

Active Directory sync

We have close to 50 Groups in End Point console sync with AD

As we gradually installing Sophos this is what happening

1) When we push 10.0 from the console some computer install the new 10.0, but in same OU some computer do nothing.

2) Those computer not updating from Console, I tried to pull Sophos from the client PC.

3) When I pull Sophos it will install the new anti virus 10.0 , you can see the new 10.0 shield. And all update done.

4) Reboot the computer or manually do” Update now” , it will re-install 9.5 and auto update path goes back to old path ( 9.5) path.

5) I opened a case with Sophos teach support. They haven’’’’t had this problem so far.

6) They requested me to delete C:\Program Files\Sophos\AutoUpdate\Cache

7) Done that and try to push , nothing happens.

8) After deleting cash , pull Sophos from client PC.

9) Again it will install 10.0 and then after reboot it will re-install 9.5

Only way I am successful if I do this

1) Change the iconn.cfg

2) Manually put the 10.0 update path in Sophos console and update the computer . then it will keep 10.0

Hope Sophos teach supports finds a solution for me, because I have at least 800 computers in 270 location in this situation. Remaining 500 PC updated without any problem.

Did any one encounter this problem yet?

Sam

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0 BopBop over 13 years ago

In SEC under computer groups we have groups –3 groups - Laptop, workstation, Server.
Under laptops we have 11 groups –, under workstation we have 33 groups such as Corporate, Washington, etc. all groups are synced with AD OU.
These are the steps I took
1)      Created new Software subscription ( Sophos 10.0) and downloaded 10.0 . that created CIDs folder -S000 under shared path \\servername\SophosUpdate\CIDs\S000\SAVSCFXP
2)      We have multiple update policy – laptops , server, workstation. Change the update policy subscription and pointed to Sophos 10.0
3)      Once I changed the policy in SEC, it should have automatically update all the laptops. But it didn’’’’t.
4)      So I called Sophos Tech support and they said “ Yes it should update automatically but we have heard some customer had problem with it, we suggest you manually push update ( protect computer wizard) and update computers.
5)      Now I started pushing update from SEC.
6)      Group Computer> Laptop>corporate has 90 laptops. All are XP. When I push out of 90 laptop 30 laptop updated to 10.0 , however reaming 60 laptop didn’’’’t update to 10.0
7)      Then I pull update from GUI by going to \\servername\SophosUpdate\CIDs\S000\SAVSCFXP
8)      Now after installing the new 10.0 , when laptop is rebooted it install 10.0 and I can see update path change to \\servername\SophosUpdate\CIDs\S001 ßthis is the 9.5 update path.
9)      I know my policy is correct. I checked it , and some computes are updating in same groups with same update policy and retaining the update path.
Hope this helps you to understand.
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0 BopBop over 13 years ago

In SEC under computer groups we have groups –3 groups - Laptop, workstation, Server.
Under laptops we have 11 groups –, under workstation we have 33 groups such as Corporate, Washington, etc. all groups are synced with AD OU.
These are the steps I took
1)      Created new Software subscription ( Sophos 10.0) and downloaded 10.0 . that created CIDs folder -S000 under shared path \\servername\SophosUpdate\CIDs\S000\SAVSCFXP
2)      We have multiple update policy – laptops , server, workstation. Change the update policy subscription and pointed to Sophos 10.0
3)      Once I changed the policy in SEC, it should have automatically update all the laptops. But it didn’’’’t.
4)      So I called Sophos Tech support and they said “ Yes it should update automatically but we have heard some customer had problem with it, we suggest you manually push update ( protect computer wizard) and update computers.
5)      Now I started pushing update from SEC.
6)      Group Computer> Laptop>corporate has 90 laptops. All are XP. When I push out of 90 laptop 30 laptop updated to 10.0 , however reaming 60 laptop didn’’’’t update to 10.0
7)      Then I pull update from GUI by going to \\servername\SophosUpdate\CIDs\S000\SAVSCFXP
8)      Now after installing the new 10.0 , when laptop is rebooted it install 10.0 and I can see update path change to \\servername\SophosUpdate\CIDs\S001 ßthis is the 9.5 update path.
9)      I know my policy is correct. I checked it , and some computes are updating in same groups with same update policy and retaining the update path.
Hope this helps you to understand.
:20299
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Vote Up 0 Vote Down

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