We have upgraded End Point console 4.5 to 5.0 last week and gradually updating all the pc to 10.0
Our Network
Sophos management server – Windows 2003 SP2
End point console 5.0
Previous version of End point 9.5
Active Directory sync
We have close to 50 Groups in End Point console sync with AD
As we gradually installing Sophos this is what happening
1) When we push 10.0 from the console some computer install the new 10.0, but in same OU some computer do nothing.
2) Those computer not updating from Console, I tried to pull Sophos from the client PC.
3) When I pull Sophos it will install the new anti virus 10.0 , you can see the new 10.0 shield. And all update done.
4) Reboot the computer or manually do” Update now” , it will re-install 9.5 and auto update path goes back to old path ( 9.5) path.
5) I opened a case with Sophos teach support. They haven’’’’t had this problem so far.
6) They requested me to delete C:\Program Files\Sophos\AutoUpdate\Cache
7) Done that and try to push , nothing happens.
8) After deleting cash , pull Sophos from client PC.
9) Again it will install 10.0 and then after reboot it will re-install 9.5
Only way I am successful if I do this
1) Change the iconn.cfg
2) Manually put the 10.0 update path in Sophos console and update the computer . then it will keep 10.0
Hope Sophos teach supports finds a solution for me, because I have at least 800 computers in 270 location in this situation. Remaining 500 PC updated without any problem.
Did any one encounter this problem yet?
Sam
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