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Computer is net yet managed. [0xfffffffd]

mbjoe

We have a workstation that is listed as having error: "Computer is net yet managed. [0xfffffffd]"

The console is saying it hasn' t been updated since last month, but if you check the local workstation it is currently up to date. Here is the latest log error from the Router Management System logs.

27.06.2011 13:25:36 1104 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20110627-172536.log
27.06.2011 13:25:36 1104 I Sophos Messaging Router 3.3.0.2059 starting...
27.06.2011 13:25:36 1104 I Setting ACE_FD_SETSIZE to 138
27.06.2011 13:25:36 1104 I Initializing CORBA...
27.06.2011 13:25:36 1104 I Setting connection cache limit to 10
27.06.2011 13:25:36 1104 I Creating ORB runner with 4 threads
27.06.2011 13:25:36 1104 I This computer is part of the domain DOMAIN
27.06.2011 13:25:36 1104 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
27.06.2011 13:25:36 1104 E Unable to find service: ImR_Client_Adapter
:14417


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    Hello mbjoe,

    what else is in the log? I don't know about the meaning of this message about ImR_Client_Adapter as it is "normal" (i.e. you'll usually find it in the log). 

    Normally 0xfffffffd is reported after you have tried to Protect computers, the task has been created and started but no message from the client was received after some time. So I guess the client's RMS somehow failed to report back. I'd check the Sophos Network Communications Report as well as the ClientMRInit logs. And just to make sure the communication is not block you could try to telnet from the client to the server's ports 8192 and 8194.

    Christian

    :14427
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  • 0

    Hello mbjoe,

    what else is in the log? I don't know about the meaning of this message about ImR_Client_Adapter as it is "normal" (i.e. you'll usually find it in the log). 

    Normally 0xfffffffd is reported after you have tried to Protect computers, the task has been created and started but no message from the client was received after some time. So I guess the client's RMS somehow failed to report back. I'd check the Sophos Network Communications Report as well as the ClientMRInit logs. And just to make sure the communication is not block you could try to telnet from the client to the server's ports 8192 and 8194.

    Christian

    :14427
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