Adware or PUA detected - Acknowledge Alert Permanently

Hi all,

I am probably searching on the wrong criteria and the answer to this is no doubt as basic as it gets but how do I acknowledge an "Adware and PUA" alert permanently in SEC?

Our users with remoteware always come up with the alert: Adware or PUA detected.

At the moment I right click on the relevant pc in SEC and select "Resolve Alerts And Errors".

I then hook the relevant check boxes and the select the "Acknowledge" button.

24 to 72 hours later, depending on status of the machine, the Adware and PUA section will populate with these pcs again.

I want to be able to acknowledge the alert permanently as the alert is referring to the users remoteware which is legitimate.

Thanks in advance for any help.

JP