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Problems installing Sophos Enterprise Console

PeterT

I am having trouble installing Sophos Enterprise Console on a Windows 2003 SP2 Server.

At first I thought it was lack of disk space on my C: partition but I have rebuilt the server and made 20gbytes available on C: partition and the Enterprise Console will still not install.

The pre-requisites (Installer and Microsoft.NET 3.5 SP1) seem to go on OK. After two or three restarts the Installer finally gets into installing Enterprise Console. After several minutes I get a message :

"The Wizard was interrupted before Sophos Enterprise Console could be completely installed. Your system has not been modified. To complete installation at another time please run setup again".

At this stage my MS SQL / Service Manager was showing a SOPHOS database and there was a SOPHOS service showing a status of Started in "services.msc".

I re-ran the Enterprise Console Installer which failed again.

The "D:\Program Files\Sophos\Enterprise Console\DB\Install DB.log" file was reporting ...

"SQL Server does not exist or access denied".

The MS SQL / Service Manager still shows a SOPHOS database instance and there was the SOPHOS service still shows a status of Started in "services.msc".

Can anyone advise me ?

I had this working on a different Windows 2003 SP2 Server a couple of weeks ago and as far as I can tell I haven't done anything different.

Peter

:11683


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  • 0

    I looked into this Service-specific 1814 error but couldn't make any sense of it. The messages seemed to suggest I had insufficient disk space which is not the case.

    Can somebody advise me as to how to delete my "Server-name\SOPHOS" database instance ?

    The installation has clearly failed and I am left with a MSSQL$SOPHOS service that won't start up and also an entry in the SQL Server Service Manager that will not start.

    Attempting to re-run the Sophos Enterprise console.msi just repeats the failure to create the database.

    If I could delete this rogue SOPHOS database and start again I might have a chance.

    Thanks

                   Peter

    :11713
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  • 0

    I looked into this Service-specific 1814 error but couldn't make any sense of it. The messages seemed to suggest I had insufficient disk space which is not the case.

    Can somebody advise me as to how to delete my "Server-name\SOPHOS" database instance ?

    The installation has clearly failed and I am left with a MSSQL$SOPHOS service that won't start up and also an entry in the SQL Server Service Manager that will not start.

    Attempting to re-run the Sophos Enterprise console.msi just repeats the failure to create the database.

    If I could delete this rogue SOPHOS database and start again I might have a chance.

    Thanks

                   Peter

    :11713
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