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About Awaiting Policy Transfer and Up to date problems

Nok

Sophos Enterprise Console is 5.2.1.197

Sophos Endpoint is 10.3

We have around 260 Managed computer.

Recently , there are around 10 of computers show Awaiting Policy Transfer in the Console all the time.

It's also show Up to date "not since xxxxxxxx" .

However all of the virus definition is up to date in these 10 computers, I view the updating log in client side, there is no error and the log show that it can download the updates from the Sophos Server.

What should I do to fix these problems? 

There is an example photo, The ITD01 and ITD05 computer is online, but it show Awaiting Policy Transfer and not up to date now.

Thanks!

:52765


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    Hello Nok,

    initial connection is - as expected - apparently fine. One of the next lines should contain: Logged on Agent as a client. If there isn't please check if the Sophos Agent service is running. Also if you request Comply with ... from the console you should see the incoming message shortly after which should be followed by Routing to Agent: .... If these lines are missing then the communication between Message Router and Agent is failing.

    Christian

    :52955
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  • 0

    Hello Nok,

    initial connection is - as expected - apparently fine. One of the next lines should contain: Logged on Agent as a client. If there isn't please check if the Sophos Agent service is running. Also if you request Comply with ... from the console you should see the incoming message shortly after which should be followed by Routing to Agent: .... If these lines are missing then the communication between Message Router and Agent is failing.

    Christian

    :52955
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