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About Awaiting Policy Transfer and Up to date problems

Nok

Sophos Enterprise Console is 5.2.1.197

Sophos Endpoint is 10.3

We have around 260 Managed computer.

Recently , there are around 10 of computers show Awaiting Policy Transfer in the Console all the time.

It's also show Up to date "not since xxxxxxxx" .

However all of the virus definition is up to date in these 10 computers, I view the updating log in client side, there is no error and the log show that it can download the updates from the Sophos Server.

What should I do to fix these problems? 

There is an example photo, The ITD01 and ITD05 computer is online, but it show Awaiting Policy Transfer and not up to date now.

Thanks!

:52765


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  • 0

    Here is the Log :

    27.08.2014 07:26:48 0E20 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20140826-232648.log
    27.08.2014 07:26:48 0E20 I Sophos Messaging Router 3.4.1.3411 starting...
    27.08.2014 07:26:48 0E20 I Setting ACE_FD_SETSIZE to 138
    27.08.2014 07:26:48 0E20 I Initializing CORBA...
    27.08.2014 07:26:48 0E20 I Setting connection cache limit to 10
    27.08.2014 07:26:48 0E20 I Creating ORB runner with 4 threads
    27.08.2014 07:26:49 0E20 I This computer is part of the domain SERVER
    27.08.2014 07:26:49 0E20 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    27.08.2014 07:26:49 0E20 E Unable to find service: ImR_Client_Adapter
    27.08.2014 07:26:49 0E20 I This router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e3000000001000000000000009c000000010102000a00000031302e312e332e35310001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f7574657200000003000000000000000800000001003d00004f4154010000001400000001003d000100010000000000090101000000000014000000080000000100a60086000220
    27.08.2014 07:26:49 0E20 I Successfully validated this router's IOR
    27.08.2014 07:26:49 0E20 I Reading router table file
    27.08.2014 07:26:49 0E20 I Host name: ITD01
    27.08.2014 07:26:49 0E20 I Local IP addresses: 10.1.3.51
    27.08.2014 07:26:49 0E20 I Resolved name: ITD01.mgt.nissinfoods.com.hk
    27.08.2014 07:26:49 0E20 I Resolved alias/es:
    27.08.2014 07:26:49 0E20 I Resolved IP addresses: 10.1.3.51
    27.08.2014 07:26:49 0E20 I Resolved reverse names/aliases: ITD01.mgt.nissinfoods.com.hk
    27.08.2014 07:26:49 0E20 I Waiting for messages...
    27.08.2014 07:26:49 0E20 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 5, max number of user ports 15360
    27.08.2014 07:26:49 0EE8 I Getting parent router IOR from 10.1.3.65:8192
    27.08.2014 07:26:49 0EE8 I Received parent router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000a00000031302e312e332e36350001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100b700004f415401000000180000000100b700010001000100000001000105090101000000000014000000080000000100a60086000220
    27.08.2014 07:26:49 0EE8 I Successfully validated parent router's IOR
    27.08.2014 07:26:49 0EE8 I Accessing parent
    27.08.2014 07:26:49 0EE8 I Parent is Router$SS
    27.08.2014 07:26:49 0EE8 I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
    27.08.2014 07:26:49 0EE8 I RouterTableEntry state (router, logging on): Router$SS is passive consumer, passive supplier
    27.08.2014 07:26:49 0EE8 I Logged on to parent router as Router$ITD01:72012

    :52949
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  • 0

    Here is the Log :

    27.08.2014 07:26:48 0E20 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20140826-232648.log
    27.08.2014 07:26:48 0E20 I Sophos Messaging Router 3.4.1.3411 starting...
    27.08.2014 07:26:48 0E20 I Setting ACE_FD_SETSIZE to 138
    27.08.2014 07:26:48 0E20 I Initializing CORBA...
    27.08.2014 07:26:48 0E20 I Setting connection cache limit to 10
    27.08.2014 07:26:48 0E20 I Creating ORB runner with 4 threads
    27.08.2014 07:26:49 0E20 I This computer is part of the domain SERVER
    27.08.2014 07:26:49 0E20 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    27.08.2014 07:26:49 0E20 E Unable to find service: ImR_Client_Adapter
    27.08.2014 07:26:49 0E20 I This router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e3000000001000000000000009c000000010102000a00000031302e312e332e35310001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f7574657200000003000000000000000800000001003d00004f4154010000001400000001003d000100010000000000090101000000000014000000080000000100a60086000220
    27.08.2014 07:26:49 0E20 I Successfully validated this router's IOR
    27.08.2014 07:26:49 0E20 I Reading router table file
    27.08.2014 07:26:49 0E20 I Host name: ITD01
    27.08.2014 07:26:49 0E20 I Local IP addresses: 10.1.3.51
    27.08.2014 07:26:49 0E20 I Resolved name: ITD01.mgt.nissinfoods.com.hk
    27.08.2014 07:26:49 0E20 I Resolved alias/es:
    27.08.2014 07:26:49 0E20 I Resolved IP addresses: 10.1.3.51
    27.08.2014 07:26:49 0E20 I Resolved reverse names/aliases: ITD01.mgt.nissinfoods.com.hk
    27.08.2014 07:26:49 0E20 I Waiting for messages...
    27.08.2014 07:26:49 0E20 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 5, max number of user ports 15360
    27.08.2014 07:26:49 0EE8 I Getting parent router IOR from 10.1.3.65:8192
    27.08.2014 07:26:49 0EE8 I Received parent router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000a00000031302e312e332e36350001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100b700004f415401000000180000000100b700010001000100000001000105090101000000000014000000080000000100a60086000220
    27.08.2014 07:26:49 0EE8 I Successfully validated parent router's IOR
    27.08.2014 07:26:49 0EE8 I Accessing parent
    27.08.2014 07:26:49 0EE8 I Parent is Router$SS
    27.08.2014 07:26:49 0EE8 I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
    27.08.2014 07:26:49 0EE8 I RouterTableEntry state (router, logging on): Router$SS is passive consumer, passive supplier
    27.08.2014 07:26:49 0EE8 I Logged on to parent router as Router$ITD01:72012

    :52949
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