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About Awaiting Policy Transfer and Up to date problems

Nok

Sophos Enterprise Console is 5.2.1.197

Sophos Endpoint is 10.3

We have around 260 Managed computer.

Recently , there are around 10 of computers show Awaiting Policy Transfer in the Console all the time.

It's also show Up to date "not since xxxxxxxx" .

However all of the virus definition is up to date in these 10 computers, I view the updating log in client side, there is no error and the log show that it can download the updates from the Sophos Server.

What should I do to fix these problems? 

There is an example photo, The ITD01 and ITD05 computer is online, but it show Awaiting Policy Transfer and not up to date now.

Thanks!

:52765


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    Hello Nok,

    could be that the endpoints are not communicating (note that the connected status is sometimes not correct) with SEC as they should. Go to the Computer Details tab and check the Last message time. Should be fairly recent, if not (and especially if it roughly corresponds to the Not since time) this suggests an RMS issue. You'd have to check the Message Router logs (%ProgramData%\Sophos\Remote Management System\3\Router\Logs\) then.

    Christian

    :52771
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  • 0

    Hello Nok,

    could be that the endpoints are not communicating (note that the connected status is sometimes not correct) with SEC as they should. Go to the Computer Details tab and check the Last message time. Should be fairly recent, if not (and especially if it roughly corresponds to the Not since time) this suggests an RMS issue. You'd have to check the Message Router logs (%ProgramData%\Sophos\Remote Management System\3\Router\Logs\) then.

    Christian

    :52771
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