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Unable to start Sophos Anti-Virus service

Sheel

1.  We've started reusing an old RM Window Box computer while one of our newer computers is out of action.

Sophos is in the list of programs, but there is no blue shield on the task bar.

When I clicked on the program I got a message saying 'Unable to start Sophos Anti-Virus Service'.

No clue why or what to do.

I tried downloading the latest standalone version and got a message saying it was already on the system.

How do I get it to work? :smileymad:

A separate problem, the person who knew the passwords is not at school now and I cannot find any paperwork for Sophos.

It is on our other machines though, and working, including those with IE8.

How can I find out the credentials to enter if I ever get the program working? :smileysad:

Thanks.

:1429


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  • 0

    Hello Sheel,

    still waiting for an answer or could you solve your problems?

    How do I get it to work?

    Some details would help here:

    Do you manage your computers centrally (SEC or SCC)?

    Are your computers updating from a local CID or directly from Sophos?

    Which Sophos version(s) do you use?

    How can I find out the credentials to enter if I ever get the program working?

    Do you need your Sophos license credentials? If the person responsible for Sophos left and left nothing behind then you should contact Sophos. If it's locally administered updating credentials you'll have to change them sooner or later but for now you can copy the required information from a working machine (it's iconn.cfg).

    Christian

    :1500
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  • 0

    Hello Sheel,

    still waiting for an answer or could you solve your problems?

    How do I get it to work?

    Some details would help here:

    Do you manage your computers centrally (SEC or SCC)?

    Are your computers updating from a local CID or directly from Sophos?

    Which Sophos version(s) do you use?

    How can I find out the credentials to enter if I ever get the program working?

    Do you need your Sophos license credentials? If the person responsible for Sophos left and left nothing behind then you should contact Sophos. If it's locally administered updating credentials you'll have to change them sooner or later but for now you can copy the required information from a working machine (it's iconn.cfg).

    Christian

    :1500
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