Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 11 replies
  • Subscribers 1 subscriber
  • Views 7482 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Problems with installing Sophos Enterprise Console

PeterT

I am attempting to upgrade from Sophos 7.6.2 but am having great trouble installing Sophos Endpoint Security and Control 9.5 on a Windows 2003 Server.

This server is NOT connected to the Internet.

I am using the "sec_45_sfx.exe" executable.

The files are unpacked to a "sec_45" folder and a couple of pre-requisites (Windows Installer and Microsoft.NET 3.5 SP1" are installed. A few reboots occur and at this stage all appears to be going well. Then it gets to the bit where it tries to install the Enterprise Console. I have loads of free disk soace so I selected the "Complete Install" option. Then I chose "Enterprise Admins" as the group who could run the Enterprise Console.

A message was displayed saying SQL Server 2008 is being installed but then I got a message saying : "Wizard was interrupted before Sophos Enterprise Console could be completely installed. Your system has not been modified".

I had a quick look around the system and noticed the following :

  • There was a new service called SQLServer(SOPHOS) but it was not started.
  • If you tried to start the SQLServer(SOPHOS) service it fails and a message says "...refer to service-specific error code 1814".
  • The System Event Log has failure events : Source=Service Control Manager, EventID=7024, Desc=Service specific error 1814 (0x716).
  • Under SQL Server Service Manager I have an entry for "<server-name>\SOPHOS" but it has a red square indicationg the database service is stopped.
  • I have a logfile "Program Files\Sophos\EnterpriseConsole\DB\InstallDB.log" but the only things it says in there are
    Install DB <server-name>\SOPHOS ABCD SOPHOS45 InstallDB.log
    Started
    08/06/2011
    10:39
    [DBMSLPCN] SQL Server does not exist or access denied.
    [DBMSLPCN] ConnectionOpen (Connect())
  • My "Program Files\Microsoft SQL Server\MSSQL10.SOPHOS\MSSQL\DATA" folder contains the following items :
    "master.mdf","mastlog.ldf","model.mdf","modellog.ldf","MSDBData.mdf","MSDBLog.ldf".
  • I do NOT have the following items :
    "MS_AgentSigningCertificate.cer", "SOPHOS45.mdf", "SOPHOS45_log.LDF", "tempdb.mdf", "templog.ldf".

If anybody can advise me on how to proceed from here I would be grateful as at the moment I have no anti-virus protection on the network.

There are a few sql scripts that have been put in the "Program Files\Sophos\EnterpriseConsole\DB" folder that look like they might be useful for creating datbases but I do not really know what they do.

I was logged on as a Domain Administrator when I attempted the installation.

Thanks

               Peter

:13849


This thread was automatically locked due to age.
Parents
  • 0

    Hello,

    I'm reviving this thread because I ran into a similar problem on a test system. The install failed near the end, the SOPHOS instance was not completely initialized (could not be accessed although it was running) and then refused to restart. Reinstalling produced the same error and Repair failed for this instance because it basically said that it would only repair an already completely installed instance. As a pre-req had failed no SEC components were installed

    In the MSDN forum entry Jak referred to, a few posts below the one with the second link, there is one referring to Rebuilding System Databases suggesting to run the command

    Setup /QUIET /ACTION=REBUILDDATABASE /INSTANCENAME=InstanceName /SQLSYSADMINACCOUNTS=accounts /[ SAPWD= StrongPassword ]

    from

    C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Release

    (or wherever the SQL installation resides). This apparently did it. While I can't guarantee it will solve all similar problems it might be worth a try. Another attempt to install SEC succeeded, the installer happily used the existing instance.

    Christian

    :17231
Reply
  • 0

    Hello,

    I'm reviving this thread because I ran into a similar problem on a test system. The install failed near the end, the SOPHOS instance was not completely initialized (could not be accessed although it was running) and then refused to restart. Reinstalling produced the same error and Repair failed for this instance because it basically said that it would only repair an already completely installed instance. As a pre-req had failed no SEC components were installed

    In the MSDN forum entry Jak referred to, a few posts below the one with the second link, there is one referring to Rebuilding System Databases suggesting to run the command

    Setup /QUIET /ACTION=REBUILDDATABASE /INSTANCENAME=InstanceName /SQLSYSADMINACCOUNTS=accounts /[ SAPWD= StrongPassword ]

    from

    C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Release

    (or wherever the SQL installation resides). This apparently did it. While I can't guarantee it will solve all similar problems it might be worth a try. Another attempt to install SEC succeeded, the installer happily used the existing instance.

    Christian

    :17231
Children
No Data