I am attempting to upgrade from Sophos 7.6.2 but am having great trouble installing Sophos Endpoint Security and Control 9.5 on a Windows 2003 Server.
This server is NOT connected to the Internet.
I am using the "sec_45_sfx.exe" executable.
The files are unpacked to a "sec_45" folder and a couple of pre-requisites (Windows Installer and Microsoft.NET 3.5 SP1" are installed. A few reboots occur and at this stage all appears to be going well. Then it gets to the bit where it tries to install the Enterprise Console. I have loads of free disk soace so I selected the "Complete Install" option. Then I chose "Enterprise Admins" as the group who could run the Enterprise Console.
A message was displayed saying SQL Server 2008 is being installed but then I got a message saying : "Wizard was interrupted before Sophos Enterprise Console could be completely installed. Your system has not been modified".
I had a quick look around the system and noticed the following :
- There was a new service called SQLServer(SOPHOS) but it was not started.
- If you tried to start the SQLServer(SOPHOS) service it fails and a message says "...refer to service-specific error code 1814".
- The System Event Log has failure events : Source=Service Control Manager, EventID=7024, Desc=Service specific error 1814 (0x716).
- Under SQL Server Service Manager I have an entry for "<server-name>\SOPHOS" but it has a red square indicationg the database service is stopped.
- I have a logfile "Program Files\Sophos\EnterpriseConsole\DB\InstallDB.log" but the only things it says in there are
Install DB <server-name>\SOPHOS ABCD SOPHOS45 InstallDB.log
Started
08/06/2011
10:39
[DBMSLPCN] SQL Server does not exist or access denied.
[DBMSLPCN] ConnectionOpen (Connect()) - My "Program Files\Microsoft SQL Server\MSSQL10.SOPHOS\MSSQL\DATA" folder contains the following items :
"master.mdf","mastlog.ldf","model.mdf","modellog.ldf","MSDBData.mdf","MSDBLog.ldf". - I do NOT have the following items :
"MS_AgentSigningCertificate.cer", "SOPHOS45.mdf", "SOPHOS45_log.LDF", "tempdb.mdf", "templog.ldf".
If anybody can advise me on how to proceed from here I would be grateful as at the moment I have no anti-virus protection on the network.
There are a few sql scripts that have been put in the "Program Files\Sophos\EnterpriseConsole\DB" folder that look like they might be useful for creating datbases but I do not really know what they do.
I was logged on as a Domain Administrator when I attempted the installation.
Thanks
Peter
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