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Sophos Endpoint not updating! Can't work it out!

Ryhan13

Hello,

I could well be completely dim, but I can't work out why my sophos has suddenly taken it upon itself to lack the ability to update. I have read loads of similar posts but I seem to be going round in circles. I have checked my indexing is turned off for it as suggested but that hasn't solved the problem.

Here's a transcript of the update log -

Time: 16/11/2011 13:05:39
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:37
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:37
Message: Downloading phase completed
Module: ALUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:37
Message: Product cache update from primary server successfully finished
Module: SDDSUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:37
Message: Downloading product Sophos AutoUpdate from server Sophos
Module: SDDSUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:36
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: CIDUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:35
Message: Downloading product SAVXP from server Sophos
Module: CIDUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:21
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: SDDSUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:21
Message: Downloading product SAVXP from server Sophos
Module: SDDSUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:20
Message: ***************          Sophos AutoUpdate started          ***************
Module: ALUpdate
Process ID: 3004
Thread ID: 1544

I am at a complete loss. Any ideas?

Thanks

:18895


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  • 0

    Hi Jack,

    Have done as requested. Here's the trace log -

    Trace(2011-Nov-16 13:47:55): ALUpdate started: -ManualUpdate  -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
    Trace(2011-Nov-16 13:47:55): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
    Trace(2011-Nov-16 13:47:55): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
    Trace(2011-Nov-16 13:47:55): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
    Trace(2011-Nov-16 13:47:55): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
    Trace(2011-Nov-16 13:47:55): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
    Trace(2011-Nov-16 13:47:55): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
    Trace(2011-Nov-16 13:47:55): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
    Trace(2011-Nov-16 13:47:55): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
    Trace(2011-Nov-16 13:47:55): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
    Trace(2011-Nov-16 13:47:55): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
    Trace(2011-Nov-16 13:47:55): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
    Trace(2011-Nov-16 13:47:55): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
    Trace(2011-Nov-16 13:47:55): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
    Trace(2011-Nov-16 13:47:55): ConfigurationImpl, considering PMSR: PureMessage not installed, PMSR package will not be updated
    Trace(2011-Nov-16 13:47:55): Considering subscribed products.
    Trace(2011-Nov-16 13:47:55): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2011-Nov-16 13:47:55): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
    Trace(2011-Nov-16 13:47:55): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
    Trace(2011-Nov-16 13:47:55): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2011-Nov-16 13:47:55): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2011-Nov-16 13:47:55): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2011-Nov-16 13:47:55): GenerateCustomerID: complete
    Trace(2011-Nov-16 13:47:55): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
    Trace(2011-Nov-16 13:47:55): RMSMessageHandler: ALUpdateStart
    Trace(2011-Nov-16 13:47:55): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2011-Nov-16 13:47:55): ALUpdate(AutoUpdate.Started):
    Trace(2011-Nov-16 13:47:55): UpdateCoordinator::UpdateNow: Entering
    Trace(2011-Nov-16 13:47:55): PopulateCache: Entering
    Trace(2011-Nov-16 13:47:55): IPCSender::ProcessSend started
    Trace(2011-Nov-16 13:47:55): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2011-Nov-16 13:47:55): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2011-Nov-16 13:47:55): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2011-Nov-16 13:47:55): UpdateCoordinator::UpdateNow: About to Sync list of products
    Trace(2011-Nov-16 13:47:55): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS
    Trace(2011-Nov-16 13:47:55): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2011-Nov-16 13:47:55): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2011-Nov-16 13:47:55): Path to decode files to: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1321451275
    Trace(2011-Nov-16 13:47:55): Using top level catalogue sdds.esc95
    Trace(2011-Nov-16 13:47:55): SDDSUpdateLocation, constructor start
    Trace(2011-Nov-16 13:47:55): locConfig.m_server = Sophos
    Trace(2011-Nov-16 13:47:55): Calling check on source.m_address.m_path = Sophos
    Trace(2011-Nov-16 13:47:55): Calling package_source_init
    Trace(2011-Nov-16 13:47:55): Creating package source to represent parent
    Trace(2011-Nov-16 13:47:55): Create package source to represent local cache
    Trace(2011-Nov-16 13:47:55): SDDSUpdateLocation::Constructor finished
    Trace(2011-Nov-16 13:47:55): TrySyncProduct, Calling BeginSync
    Trace(2011-Nov-16 13:47:55): Opened catalogue!
    Trace(2011-Nov-16 13:47:55): Attempting to synchronise load balancing and redirection files
    Trace(2011-Nov-16 13:47:55): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2011-Nov-16 13:47:55): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2011-Nov-16 13:47:55): SDDSUpdate(SyncProduct.Start): SAVXP, Sophos
    Trace(2011-Nov-16 13:47:55): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/E17FE03B-0501-4aaa-BC69-0129D965F311/ff197f20fb835571689e2b732de5cb29x000.xml
    Trace(2011-Nov-16 13:47:55): SDDSUpdate(SDDSDownloadFailed): SAVXP, Sophos
    Trace(2011-Nov-16 13:47:56): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
    Trace(2011-Nov-16 13:47:56): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2011-Nov-16 13:47:56): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
    Trace(2011-Nov-16 13:47:56): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2011-Nov-16 13:47:56): Calling package_source_init
    Trace(2011-Nov-16 13:47:56): TrySyncProduct, Calling BeginSync
    Trace(2011-Nov-16 13:48:06): File escdp.dat not found. Return code 0x80040f04
    Trace(2011-Nov-16 13:48:06): Could not read master upd file: error 0x80040f04
    Trace(2011-Nov-16 13:48:10): Error -2147217660 in ReadCustomerIDFile
    Trace(2011-Nov-16 13:48:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2011-Nov-16 13:48:10): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
    Trace(2011-Nov-16 13:48:10): CIDUpdate(SyncProduct.Start): SAVXP, Sophos
    Trace(2011-Nov-16 13:48:10): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2011-Nov-16 13:48:10): CIDUpdateLocation::Sync - Updating from http CID: http://es-web-2.sophos.com/update/savxp
    Trace(2011-Nov-16 13:48:10): CIDSync(CidSyncMessage):
    Trace(2011-Nov-16 13:48:11): CIDSync(CidSyncMessage):
    Trace(2011-Nov-16 13:48:11): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660
    Trace(2011-Nov-16 13:48:11): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\Program Files\Sophos\AutoUpdate\cache\savxp.map
    Trace(2011-Nov-16 13:48:11): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "Sophos", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)
    Trace(2011-Nov-16 13:48:11): CIDUpdate(CIDDownloadFailed): SAVXP, Sophos
    Trace(2011-Nov-16 13:48:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2011-Nov-16 13:48:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2011-Nov-16 13:48:12): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS
    Trace(2011-Nov-16 13:48:12): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2011-Nov-16 13:48:12): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2011-Nov-16 13:48:12): Path to decode files to: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1321451292
    Trace(2011-Nov-16 13:48:12): Using top level catalogue sdds.esc95
    Trace(2011-Nov-16 13:48:12): SDDSUpdateLocation, constructor start
    Trace(2011-Nov-16 13:48:12): locConfig.m_server = Sophos
    Trace(2011-Nov-16 13:48:12): Calling check on source.m_address.m_path = Sophos
    Trace(2011-Nov-16 13:48:12): Calling package_source_init
    Trace(2011-Nov-16 13:48:12): Creating package source to represent parent
    Trace(2011-Nov-16 13:48:12): Create package source to represent local cache
    Trace(2011-Nov-16 13:48:12): SDDSUpdateLocation::Constructor finished
    Trace(2011-Nov-16 13:48:12): TrySyncProduct, Calling BeginSync
    Trace(2011-Nov-16 13:48:13): Opened catalogue!
    Trace(2011-Nov-16 13:48:13): Attempting to synchronise load balancing and redirection files
    Trace(2011-Nov-16 13:48:13): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2011-Nov-16 13:48:13): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2011-Nov-16 13:48:13): SDDSUpdate(SyncProduct.Start): Sophos AutoUpdate, Sophos
    Trace(2011-Nov-16 13:48:13): Synching version 304.2 of {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2011-Nov-16 13:48:13): calculating decode signature for 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 with a product entry of 99f8b436e86023fadb297ff7a9cb13e1x000
    Trace(2011-Nov-16 13:48:13):  and a version entry of f815d4d299ad4558bfc51b9e926cd02cx000
    Trace(2011-Nov-16 13:48:13): SDDSUpdate(PrimarySuccess):
    Trace(2011-Nov-16 13:48:13): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 1
    Trace(2011-Nov-16 13:48:13): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 1
    Trace(2011-Nov-16 13:48:13): ALUpdate(DownloadEnded):
    Trace(2011-Nov-16 13:48:13): UpdateCoordinator::UpdateNow: About to Action list of products
    Trace(2011-Nov-16 13:48:13): ALUpdate(Action.Skipped): Sophos AutoUpdate
    Trace(2011-Nov-16 13:48:14): RMSMessageHandler: ALUpdateEnd
    Trace(2011-Nov-16 13:48:14): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>SAVXP</Insert><Insert>Sophos</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of SAVXP failed from server Sophos</ReadableMessage></Config>
    Trace(2011-Nov-16 13:48:14): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>SAVXP</Insert><Insert>Sophos</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of SAVXP failed from server Sophos</ReadableMessage></Config>
    Trace(2011-Nov-16 13:48:14): IPCSender::ProcessSend: Listener not ready starting to wait
    Trace(2011-Nov-16 13:48:15): IPCSender::ProcessSend exiting

    Thanks

    :18901
Reply
  • 0

    Hi Jack,

    Have done as requested. Here's the trace log -

    Trace(2011-Nov-16 13:47:55): ALUpdate started: -ManualUpdate  -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
    Trace(2011-Nov-16 13:47:55): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
    Trace(2011-Nov-16 13:47:55): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
    Trace(2011-Nov-16 13:47:55): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
    Trace(2011-Nov-16 13:47:55): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
    Trace(2011-Nov-16 13:47:55): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
    Trace(2011-Nov-16 13:47:55): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
    Trace(2011-Nov-16 13:47:55): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
    Trace(2011-Nov-16 13:47:55): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
    Trace(2011-Nov-16 13:47:55): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
    Trace(2011-Nov-16 13:47:55): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
    Trace(2011-Nov-16 13:47:55): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
    Trace(2011-Nov-16 13:47:55): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
    Trace(2011-Nov-16 13:47:55): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
    Trace(2011-Nov-16 13:47:55): ConfigurationImpl, considering PMSR: PureMessage not installed, PMSR package will not be updated
    Trace(2011-Nov-16 13:47:55): Considering subscribed products.
    Trace(2011-Nov-16 13:47:55): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2011-Nov-16 13:47:55): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
    Trace(2011-Nov-16 13:47:55): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
    Trace(2011-Nov-16 13:47:55): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2011-Nov-16 13:47:55): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2011-Nov-16 13:47:55): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2011-Nov-16 13:47:55): GenerateCustomerID: complete
    Trace(2011-Nov-16 13:47:55): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
    Trace(2011-Nov-16 13:47:55): RMSMessageHandler: ALUpdateStart
    Trace(2011-Nov-16 13:47:55): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2011-Nov-16 13:47:55): ALUpdate(AutoUpdate.Started):
    Trace(2011-Nov-16 13:47:55): UpdateCoordinator::UpdateNow: Entering
    Trace(2011-Nov-16 13:47:55): PopulateCache: Entering
    Trace(2011-Nov-16 13:47:55): IPCSender::ProcessSend started
    Trace(2011-Nov-16 13:47:55): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2011-Nov-16 13:47:55): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2011-Nov-16 13:47:55): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2011-Nov-16 13:47:55): UpdateCoordinator::UpdateNow: About to Sync list of products
    Trace(2011-Nov-16 13:47:55): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS
    Trace(2011-Nov-16 13:47:55): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2011-Nov-16 13:47:55): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2011-Nov-16 13:47:55): Path to decode files to: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1321451275
    Trace(2011-Nov-16 13:47:55): Using top level catalogue sdds.esc95
    Trace(2011-Nov-16 13:47:55): SDDSUpdateLocation, constructor start
    Trace(2011-Nov-16 13:47:55): locConfig.m_server = Sophos
    Trace(2011-Nov-16 13:47:55): Calling check on source.m_address.m_path = Sophos
    Trace(2011-Nov-16 13:47:55): Calling package_source_init
    Trace(2011-Nov-16 13:47:55): Creating package source to represent parent
    Trace(2011-Nov-16 13:47:55): Create package source to represent local cache
    Trace(2011-Nov-16 13:47:55): SDDSUpdateLocation::Constructor finished
    Trace(2011-Nov-16 13:47:55): TrySyncProduct, Calling BeginSync
    Trace(2011-Nov-16 13:47:55): Opened catalogue!
    Trace(2011-Nov-16 13:47:55): Attempting to synchronise load balancing and redirection files
    Trace(2011-Nov-16 13:47:55): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2011-Nov-16 13:47:55): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2011-Nov-16 13:47:55): SDDSUpdate(SyncProduct.Start): SAVXP, Sophos
    Trace(2011-Nov-16 13:47:55): SDDSUpdateLocation caught exception from download: Couldn't authenticate user for resource with host server.
    URL was: http://es-web-2.sophos.com/update/E17FE03B-0501-4aaa-BC69-0129D965F311/ff197f20fb835571689e2b732de5cb29x000.xml
    Trace(2011-Nov-16 13:47:55): SDDSUpdate(SDDSDownloadFailed): SAVXP, Sophos
    Trace(2011-Nov-16 13:47:56): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 0
    Trace(2011-Nov-16 13:47:56): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
    Trace(2011-Nov-16 13:47:56): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
    Trace(2011-Nov-16 13:47:56): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2011-Nov-16 13:47:56): Calling package_source_init
    Trace(2011-Nov-16 13:47:56): TrySyncProduct, Calling BeginSync
    Trace(2011-Nov-16 13:48:06): File escdp.dat not found. Return code 0x80040f04
    Trace(2011-Nov-16 13:48:06): Could not read master upd file: error 0x80040f04
    Trace(2011-Nov-16 13:48:10): Error -2147217660 in ReadCustomerIDFile
    Trace(2011-Nov-16 13:48:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2011-Nov-16 13:48:10): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
    Trace(2011-Nov-16 13:48:10): CIDUpdate(SyncProduct.Start): SAVXP, Sophos
    Trace(2011-Nov-16 13:48:10): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2011-Nov-16 13:48:10): CIDUpdateLocation::Sync - Updating from http CID: http://es-web-2.sophos.com/update/savxp
    Trace(2011-Nov-16 13:48:10): CIDSync(CidSyncMessage):
    Trace(2011-Nov-16 13:48:11): CIDSync(CidSyncMessage):
    Trace(2011-Nov-16 13:48:11): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660
    Trace(2011-Nov-16 13:48:11): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\Program Files\Sophos\AutoUpdate\cache\savxp.map
    Trace(2011-Nov-16 13:48:11): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "Sophos", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)
    Trace(2011-Nov-16 13:48:11): CIDUpdate(CIDDownloadFailed): SAVXP, Sophos
    Trace(2011-Nov-16 13:48:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2011-Nov-16 13:48:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2011-Nov-16 13:48:12): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS
    Trace(2011-Nov-16 13:48:12): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started:
    Trace(2011-Nov-16 13:48:12): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
    Trace(2011-Nov-16 13:48:12): Path to decode files to: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1321451292
    Trace(2011-Nov-16 13:48:12): Using top level catalogue sdds.esc95
    Trace(2011-Nov-16 13:48:12): SDDSUpdateLocation, constructor start
    Trace(2011-Nov-16 13:48:12): locConfig.m_server = Sophos
    Trace(2011-Nov-16 13:48:12): Calling check on source.m_address.m_path = Sophos
    Trace(2011-Nov-16 13:48:12): Calling package_source_init
    Trace(2011-Nov-16 13:48:12): Creating package source to represent parent
    Trace(2011-Nov-16 13:48:12): Create package source to represent local cache
    Trace(2011-Nov-16 13:48:12): SDDSUpdateLocation::Constructor finished
    Trace(2011-Nov-16 13:48:12): TrySyncProduct, Calling BeginSync
    Trace(2011-Nov-16 13:48:13): Opened catalogue!
    Trace(2011-Nov-16 13:48:13): Attempting to synchronise load balancing and redirection files
    Trace(2011-Nov-16 13:48:13): Failed to synchronise load balancing and redirection files: Sophos is not an SDDS warehouse for product SDDS
    Trace(2011-Nov-16 13:48:13): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2011-Nov-16 13:48:13): SDDSUpdate(SyncProduct.Start): Sophos AutoUpdate, Sophos
    Trace(2011-Nov-16 13:48:13): Synching version 304.2 of {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2011-Nov-16 13:48:13): calculating decode signature for 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 with a product entry of 99f8b436e86023fadb297ff7a9cb13e1x000
    Trace(2011-Nov-16 13:48:13):  and a version entry of f815d4d299ad4558bfc51b9e926cd02cx000
    Trace(2011-Nov-16 13:48:13): SDDSUpdate(PrimarySuccess):
    Trace(2011-Nov-16 13:48:13): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, SyncProduct returned - 1
    Trace(2011-Nov-16 13:48:13): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 1
    Trace(2011-Nov-16 13:48:13): ALUpdate(DownloadEnded):
    Trace(2011-Nov-16 13:48:13): UpdateCoordinator::UpdateNow: About to Action list of products
    Trace(2011-Nov-16 13:48:13): ALUpdate(Action.Skipped): Sophos AutoUpdate
    Trace(2011-Nov-16 13:48:14): RMSMessageHandler: ALUpdateEnd
    Trace(2011-Nov-16 13:48:14): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>SAVXP</Insert><Insert>Sophos</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of SAVXP failed from server Sophos</ReadableMessage></Config>
    Trace(2011-Nov-16 13:48:14): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>SAVXP</Insert><Insert>Sophos</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of SAVXP failed from server Sophos</ReadableMessage></Config>
    Trace(2011-Nov-16 13:48:14): IPCSender::ProcessSend: Listener not ready starting to wait
    Trace(2011-Nov-16 13:48:15): IPCSender::ProcessSend exiting

    Thanks

    :18901
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