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Sophos Endpoint not updating! Can't work it out!

Hello,

I could well be completely dim, but I can't work out why my sophos has suddenly taken it upon itself to lack the ability to update. I have read loads of similar posts but I seem to be going round in circles. I have checked my indexing is turned off for it as suggested but that hasn't solved the problem.

Here's a transcript of the update log -

Time: 16/11/2011 13:05:39
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:37
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:37
Message: Downloading phase completed
Module: ALUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:37
Message: Product cache update from primary server successfully finished
Module: SDDSUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:37
Message: Downloading product Sophos AutoUpdate from server Sophos
Module: SDDSUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:36
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: CIDUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:35
Message: Downloading product SAVXP from server Sophos
Module: CIDUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:21
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: SDDSUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:21
Message: Downloading product SAVXP from server Sophos
Module: SDDSUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:20
Message: ***************          Sophos AutoUpdate started          ***************
Module: ALUpdate
Process ID: 3004
Thread ID: 1544

I am at a complete loss. Any ideas?

Thanks

:18895


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Parents
  • Hi,

    Can you provide us with the trace log of AutoUpdate, they have a bit more information to work out what's going on.  I.e.

    1. Delete the files in:

    "C:\ProgramData\Sophos\AutoUpdate\Logs \"

    or

    "C:\Program files\Sophos\AutoUpdate\Logs \"

    called: "ALUpdate*.log" .

    2. Perform an update on the machine and wait until it completes.

    3. Grab the newly created file called ALUpdate*.log from the above location and paste it here.  

    Doing the above will ensure that we just get the latest update logs to trim them down in size abit.

    Regards,

    Jak

    :18899
Reply
  • Hi,

    Can you provide us with the trace log of AutoUpdate, they have a bit more information to work out what's going on.  I.e.

    1. Delete the files in:

    "C:\ProgramData\Sophos\AutoUpdate\Logs \"

    or

    "C:\Program files\Sophos\AutoUpdate\Logs \"

    called: "ALUpdate*.log" .

    2. Perform an update on the machine and wait until it completes.

    3. Grab the newly created file called ALUpdate*.log from the above location and paste it here.  

    Doing the above will ensure that we just get the latest update logs to trim them down in size abit.

    Regards,

    Jak

    :18899
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