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Sophos Endpoint not updating! Can't work it out!

Hello,

I could well be completely dim, but I can't work out why my sophos has suddenly taken it upon itself to lack the ability to update. I have read loads of similar posts but I seem to be going round in circles. I have checked my indexing is turned off for it as suggested but that hasn't solved the problem.

Here's a transcript of the update log -

Time: 16/11/2011 13:05:39
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:37
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:37
Message: Downloading phase completed
Module: ALUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:37
Message: Product cache update from primary server successfully finished
Module: SDDSUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:37
Message: Downloading product Sophos AutoUpdate from server Sophos
Module: SDDSUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:36
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: CIDUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:35
Message: Downloading product SAVXP from server Sophos
Module: CIDUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:21
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: SDDSUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:21
Message: Downloading product SAVXP from server Sophos
Module: SDDSUpdate
Process ID: 3004
Thread ID: 1544

Time: 16/11/2011 13:05:20
Message: ***************          Sophos AutoUpdate started          ***************
Module: ALUpdate
Process ID: 3004
Thread ID: 1544

I am at a complete loss. Any ideas?

Thanks

:18895


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Parents
  • Hello everyone

    I'm having the same problem and am happy to see that this problem seems to be solved. However, I am just a regular user and am not sure, I understood the solution above correctly. Any help would be highly appreciated: 

    So I should remove even the administrators right on the folders named above? And to which folders should I add them? 

    How is it, that security permissions suddenly create a problem? I have used sophos for several years. Got a new computer, installed it and after about a months or so, autoupdating failed. I then de- and reinstalled sophos and am seeing the same problem afters some weeks again.

    Many thanks in advance

    Noan 

    :40907
Reply
  • Hello everyone

    I'm having the same problem and am happy to see that this problem seems to be solved. However, I am just a regular user and am not sure, I understood the solution above correctly. Any help would be highly appreciated: 

    So I should remove even the administrators right on the folders named above? And to which folders should I add them? 

    How is it, that security permissions suddenly create a problem? I have used sophos for several years. Got a new computer, installed it and after about a months or so, autoupdating failed. I then de- and reinstalled sophos and am seeing the same problem afters some weeks again.

    Many thanks in advance

    Noan 

    :40907
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