Sophos Endpoint Security And Control 10.0 issues with google Chrome

Question

Hi folks,

I update today my Sophos Endpoint Security And Control from 9.7 to 10.0, since this update I have issues with Google Chrome the version is 16.0.912.63, I can't surf on internet, firefox won't open, the only one how's work it's Internet Explorer, Chrome crash while try to loading a website, I try to uninstall and make a fresh install of the endpoint and the issues persist, I always try the updates before make a deploy on my clients, cheers!

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jak · Accepted Answer

HI,

Thanks for the logs, I notice in the "netsh" output, there is a LSP called pgplsp.dll. I wonder if that could be the problem?

Is it easy to remove PGP and retry SAV 10?

Maybe: /search?q= 19677 is worth a look..

If not you could try disabling the Sophos LSP:

Run:
C:\ProgramData\Sophos\Web Intelligence \swi_lsp32_util.exe -u -d swi_ifslsp.dll
C:\ProgramData\Sophos\Web Intelligence \swi_lsp32_util.exe -u -d swi_ifslsp_64.dll

Maybe need to set the "Sophos Web Intelligence Service " service to disabled and then reboot.

How is the machine then?

Regards, 
 Jak :20009