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Sophos Endpoint Security And Control 10.0 issues with google Chrome

rvasquezgt

Hi folks,

I update today my Sophos Endpoint Security And Control from 9.7 to 10.0, since this update I have issues with Google Chrome the version is 16.0.912.63, I can't surf on internet, firefox won't open, the only one how's work it's Internet Explorer, Chrome crash while try to loading a website, I try to uninstall and make a fresh install of the endpoint and the issues persist, I always try the updates before make a deploy on my clients, cheers!

:19999


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    jak wrote:

    Hi,

    I have Chrome "16.0.912.63 (Official Build 113337) m " or at least that's what running: "Chrome://version" tells me and SAV 10 and it's fine so it must be something else on the machine, environment or the particular site.  I have Windows 7, 64-bit.

    Here are a few things to check/try:

    If you stop the: "Sophos Web Intelligence Service " does this help?

    Do you have any other LSPs installed on the machine?  Running the command: 

    netsh winsock show catalog > winsock.txt

    would show this, could you make available the resultant file or contents?

    The output of:

    chrome://net-internals/#serviceProviders

    could also be useful as could running chrome://net-internals/#events to compare when it works to when it doesn't.  

    Out of interest, what site or sites are you visting when Google crashes?  I'd like to give it a try to see how I get on,

    There is also a DWORD registry key called LogLevel you can create under:
    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\Web Intelligence \ 

    If you set this to 4 (1,2,3,4 are different levels), this should log to: 

    "\Windows\Temp \swisdiag.log "

    "\Windows\ swifdiag.log "

    Note: Don't forget to rename the key or remove it otherwise the files will grow and grow. :)

    Maybe these logs will show some errors?

    Does it provide an crash dumps?  They could be most useful.

    Regards,

    Jak

    Thank's Jak,

    I use windows 7 pro 64 bit, from your post I try:

    1. Stop the Sophos Web Intelligence Service, not work.

    2. I ran the net stat command the output: http://pastebin.com/9Cd0iNKA

     3. I ran the chrome://net-internals/#serviceProviders and the  chrome://net-internals/#events but Chrome not respond, like when I try to open a website I'ts keeps on "loading" after some minutes a pop up windows says the tab crash. One interest note about it's when I uninstall the Sophos Endpoint Chrome works again :| Oh and the websites 're google, gmail, and every website not work it's keep on loading, in IE works nice.

    4. I create the dword registry, the output:

    swisdiag.log: http://pastebin.com/nwZhEuzP

    swifdiag.log: http://pastebin.com/6zvw30Da

    :20007
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  • 0
    jak wrote:

    Hi,

    I have Chrome "16.0.912.63 (Official Build 113337) m " or at least that's what running: "Chrome://version" tells me and SAV 10 and it's fine so it must be something else on the machine, environment or the particular site.  I have Windows 7, 64-bit.

    Here are a few things to check/try:

    If you stop the: "Sophos Web Intelligence Service " does this help?

    Do you have any other LSPs installed on the machine?  Running the command: 

    netsh winsock show catalog > winsock.txt

    would show this, could you make available the resultant file or contents?

    The output of:

    chrome://net-internals/#serviceProviders

    could also be useful as could running chrome://net-internals/#events to compare when it works to when it doesn't.  

    Out of interest, what site or sites are you visting when Google crashes?  I'd like to give it a try to see how I get on,

    There is also a DWORD registry key called LogLevel you can create under:
    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\Web Intelligence \ 

    If you set this to 4 (1,2,3,4 are different levels), this should log to: 

    "\Windows\Temp \swisdiag.log "

    "\Windows\ swifdiag.log "

    Note: Don't forget to rename the key or remove it otherwise the files will grow and grow. :)

    Maybe these logs will show some errors?

    Does it provide an crash dumps?  They could be most useful.

    Regards,

    Jak

    Thank's Jak,

    I use windows 7 pro 64 bit, from your post I try:

    1. Stop the Sophos Web Intelligence Service, not work.

    2. I ran the net stat command the output: http://pastebin.com/9Cd0iNKA

     3. I ran the chrome://net-internals/#serviceProviders and the  chrome://net-internals/#events but Chrome not respond, like when I try to open a website I'ts keeps on "loading" after some minutes a pop up windows says the tab crash. One interest note about it's when I uninstall the Sophos Endpoint Chrome works again :| Oh and the websites 're google, gmail, and every website not work it's keep on loading, in IE works nice.

    4. I create the dword registry, the output:

    swisdiag.log: http://pastebin.com/nwZhEuzP

    swifdiag.log: http://pastebin.com/6zvw30Da

    :20007
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