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Enterprise Console 4.7 not starting

oli

hi

env:

management server, win 2008 R2, 2CPU, 4GB Memory

Around 4000 Clients

Management Console is not starting.

enterpriseconsole.exe process running, windows "connecting to the server..." but the console is not opening.

System Event Log:

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Sophos Management Service service.

Any ideas?

:15957


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    Good Day oli

    Is the 4.7 a upgrade from 4.5? or was a it a clean install?

    The Sophos mangement service is the link between the console and the Sophos database.

    The Sophos management service should automatically start and run when the system boots up.

    If you have upgraded the console, and kept the certauthstore certificate in the registry, the machines will pull back into the console after the upgrade, as this certificate holds the current config set and machine information on your network.

    Please leave the console open until 'connected' machines number has stabilized. You can configure the policies and your console while the machines are pulling back into your console.

    Kind Regards

    :15991
Reply
  • 0

    Good Day oli

    Is the 4.7 a upgrade from 4.5? or was a it a clean install?

    The Sophos mangement service is the link between the console and the Sophos database.

    The Sophos management service should automatically start and run when the system boots up.

    If you have upgraded the console, and kept the certauthstore certificate in the registry, the machines will pull back into the console after the upgrade, as this certificate holds the current config set and machine information on your network.

    Please leave the console open until 'connected' machines number has stabilized. You can configure the policies and your console while the machines are pulling back into your console.

    Kind Regards

    :15991
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