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Quarantine Manager

Debv

When I'm in Quarantine Manager and try to clean up threat tab it is just grayed out.  I've hit Action Required above and still I am grayed out.  I have unlocked the lock below.  How do I get the grayed out clean up threat to become live so I can clean my viruses?  Thanks very much for your help.

:13767


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    Good Day Debv

    please check your rights on your user account, you probably dont have the sufficient rights to do clean up in the quarantine manager for Sophos.

    To rectify this, please add your user account in the following groups: Sophos Administrator

    the groups are found on your local machine, follow the following path: Right click my computer | manage | locaol users and groups | groups 

    if you are running a domain and a active directory, you will need to add your account in the same group which is found on the active directory as well.

    log off the machine and log on, now you should be able to do a clean up.

    Kind regards

    :14189
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  • 0

    Good Day Debv

    please check your rights on your user account, you probably dont have the sufficient rights to do clean up in the quarantine manager for Sophos.

    To rectify this, please add your user account in the following groups: Sophos Administrator

    the groups are found on your local machine, follow the following path: Right click my computer | manage | locaol users and groups | groups 

    if you are running a domain and a active directory, you will need to add your account in the same group which is found on the active directory as well.

    log off the machine and log on, now you should be able to do a clean up.

    Kind regards

    :14189
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